Hong Kong Red Cross
Hong Kong Red Cross
Address：Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, Kowloon
E-mail : [email protected]
Website： http://www.redcross.org.hk
Assistant Donor Relationship Manager
Key Responsibilities:
- Lead and supervise regular donation team to provide donor service including donor communications, record maintenance and follow-up services in a professional and timely manner
- Develop donor relationship building activities and monitor donor attrition trend and assist manager to formulate donor retention strategies.
- Assist Manager to monitor donor service statistics to improve the operation efficiency and service workflow
- Communicate and coordinate with internal and external parties for donor and system issues
- Assist the Manager in formulating team’s annual plans and in execution to achieve the set targets, strategic directions and budgets for regular donations, as well as conducting the evaluation for improvement
- Perform other ad hoc duties as assigned
Requirements:
- Graduate of tertiary education level or above, with at least 2 years working experience, preferably in customer services field with supervisory experience
- Fluent in both written and spoken English and Chinese (including Putonghua)
- Strong in communication and interpersonal skills
- Self-motivated, detail-minded and team player
- Independent and able to work under pressure
- Good command in MS Office
Fringe Benefits:
Fringe benefits including generous annual leave, marriage leave, caring leave, volunteer leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.
Contract: 1 year (renewable)
Interested candidates are invited to submit an online application, by clicking the below link.
Review of applications will start as soon as possible and continue until 2 August 2026, or until the post is filled, whichever is earlier.
Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.
** Apart from the vacancy in the Hong Kong Council of Social Service, this Council will not be responsible for processing any of the above vacancies. If you are interested in applying for the above vacancies, please submit your application directly to the relevant authorities. Thanks for your cooperation.