Assistant Donor Relationship Manager

Key Responsibilities:

Lead and supervise regular donation team to provide donor service including donor communications, record maintenance and follow-up services in a professional and timely manner
Develop donor relationship building activities and monitor donor attrition trend and assist manager to formulate donor retention strategies.
Assist Manager to monitor donor service statistics to improve the operation efficiency and service workflow
Communicate and coordinate with internal and external parties for donor and system issues
Assist the Manager in formulating team’s annual plans and in execution to achieve the set targets, strategic directions and budgets for regular donations, as well as conducting the evaluation for improvement
Perform other ad hoc duties as assigned

Requirements:

Graduate of tertiary education level or above, with at least 2 years working experience, preferably in customer services field with supervisory experience
Fluent in both written and spoken English and Chinese (including Putonghua)
Strong in communication and interpersonal skills
Self-motivated, detail-minded and team player
Independent and able to work under pressure
Good command in MS Office

Fringe Benefits:

Fringe benefits including generous annual leave, marriage leave, caring leave, volunteer leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.

Contract: 1 year (renewable)

Interested candidates are invited to submit an online application, by clicking the below link.

https://career.redcross.org.hk/view/customer/RedCross/RecruitList/RecruitPositionDescription?lang=zh_TW&company_no=20181&recruit_no=dfbe25d4-627d-5037-9583-4d93b8e8690d&application_form_type=standard

Review of applications will start as soon as possible and continue until 2 August 2026, or until the post is filled, whichever is earlier.

Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.

註：除香港社會服務聯會之空缺外，本會將不會負責處理以上任何空缺之申請。如有意申請以上職位空缺，請直接向相關機構遞交申請。多謝合作。