Hong Kong Red Cross
Hong Kong Red Cross
Address：Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, Kowloon
E-mail : [email protected]
Website： http://www.redcross.org.hk
Temporary Donor Relationship Executive
Principal Responsibilities
- Handle donation process in a timely manner, including regular and one-off donations through various payment channels such as Fast Payment and Online Donation
- Provide frontline services to donors, related to donation transactions, information updates, donation receipts, complaints and other kinds of enquiry, through phone, email and mail
- Make follow up calls to donors on donation issues
- Handle issuance and mailing of official receipts and thank you letters
- Assist supervisor to liaise with internal and external parties for donation related issue
- Assist Donor Acknowledgement Campaign, including preparing donor communication materials, coordinating donor replies, managing internal and external communication, and providing logistical support
- Assist supervisor to liaise with internal and external parties for donation related issue
Entry Requirement
- 5 subjects passed in HKCEE/HKDSE (including English, Chinese and Mathematics) or equivalent; or
- University Degree holder in any discipline
- 2 years of relevant working experience is preferred
- Good telephone manner and customer service skills
- Good in spoken English and Chinese (including Putonghua)
- Proficient in MS Office, English & Chinese word processing
- Self-motivated, detail-minded, a team player and able to work under pressure
Fringe Benefits:
Fringe benefits including generous annual leave, medical and dental benefits, will be offered to the right candidates.
Contract Period
4 months
Working Location
West Kowloon
Interested candidates are invited to submit an online application, by clicking the ‘Apply’ button.
Review of applications will start as soon as possible and continue until 29 March 2026, or until the post is filled, whichever is earlier.
Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.
** Apart from the vacancy in the Hong Kong Council of Social Service, this Council will not be responsible for processing any of the above vacancies. If you are interested in applying for the above vacancies, please submit your application directly to the relevant authorities. Thanks for your cooperation.