Temporary Donor Relationship Executive

Principal Responsibilities

Handle donation process in a timely manner, including regular and one-off donations through various payment channels such as Fast Payment and Online Donation

Provide frontline services to donors, related to donation transactions, information updates, donation receipts, complaints and other kinds of enquiry, through phone, email and mail
Make follow up calls to donors on donation issues
Handle issuance and mailing of official receipts and thank you letters
Assist supervisor to liaise with internal and external parties for donation related issue

Assist Donor Acknowledgement Campaign, including preparing donor communication materials, coordinating donor replies, managing internal and external communication, and providing logistical support
Assist supervisor to liaise with internal and external parties for donation related issue

Entry Requirement

5 subjects passed in HKCEE/HKDSE (including English, Chinese and Mathematics) or equivalent; or
University Degree holder in any discipline
2 years of relevant working experience is preferred
Good telephone manner and customer service skills
Good in spoken English and Chinese (including Putonghua)
Proficient in MS Office, English & Chinese word processing
Self-motivated, detail-minded, a team player and able to work under pressure

Fringe Benefits:

Fringe benefits including generous annual leave, medical and dental benefits, will be offered to the right candidates.

Contract Period

4 months

Working Location

West Kowloon

Interested candidates are invited to submit an online application, by clicking the ‘Apply’ button.

https://career.redcross.org.hk/view/customer/RedCross/RecruitList/RecruitPositionDescription?lang=zh_TW&company_no=20181&recruit_no=cb47d042-5ad8-fae6-993f-e48377c20d62&application_form_type=standard

Review of applications will start as soon as possible and continue until 29 March 2026, or until the post is filled, whichever is earlier.

Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.

注：除香港社会服务联会之空缺外，本会将不会负责处理以上任何空缺之申请。如有意申请以上职位空缺，请直接向相关机构递交申请。多谢合作。