Hong Kong Red Cross
Hong Kong Red Cross
Address：Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, Kowloon
E-mail : [email protected]
Website： http://www.redcross.org.hk
Donor Relationship Executive
Principal Responsibilities:
- Handle donation process in a timely manner, including regular and one-off donations through various payment channels
- Provide frontline services to donors, related to donation transactions, information updates, donation receipts, complaints and other kinds of enquiry, through phone, email and mail
- Conduct outbound calls to donors and corporate contacts for follow‑up, information updates, database cleaning and donation‑related enquiries
- Handle issuance and mailing of official receipts and thank you letters
- Assist supervisor to liaise with internal and external parties for donation related issue
- Provide support in producing online and offline publicity materials, including graphic design, video production, and copywriting.
- Support administrative, filing and inventory management functions of the team
- Perform other ad hoc duties as assigned
Entry Requirement:
- 5 subjects passed in HKCEE/HKDSE (including English, Chinese and Mathematics) or equivalent; or
- University Degree holder in any discipline
- 2 years of relevant working experience is preferred
- Good telephone manner and customer service skills
- Experience in communicating with corporates and managing database
- Good in spoken English and Chinese (including Putonghua)
- Proficient in MS Office, English & Chinese word processing
- Self-motivated, detail-minded, a team player and able to work under pressure
- Good knowledge in graphic designs, photo / video editing will be an advantage
Fringe Benefits:
Fringe benefits including generous annual leave, marriage leave, caring leave, volunteer leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable) will be offered to the right candidates.
Contract Period: 1 year
Working Location: West Kowloon
Interested candidates are invited to submit an online application, by clicking the below link on or before 15 February 2026.
Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.
** Apart from the vacancy in the Hong Kong Council of Social Service, this Council will not be responsible for processing any of the above vacancies. If you are interested in applying for the above vacancies, please submit your application directly to the relevant authorities. Thanks for your cooperation.