Introduction Against a resource constrained and fast changing social service landscape, NGOs must collaborate internally and externally to deliver quality services and pursue organisational growth. For many NGO managers and supervisors, effective stakeholder engagement is critical to fostering meaningful relationships, aligning diverse parties toward shared objectives, and unlocking sustainable social impact.  This workshop addresses common real world challenges, such as securing backing from funders, government bodies, partners and internal teams; building trust without formal authority; and delivering persuasive communications that support the organisation’s mission and long-term impact. Through case studies and interactive role-play exercises, participants will learn practical frameworks, communication techniques, and mission-driven storytelling skills to identify key stakeholders, develop engagement strategies, craft compelling messages, handle resistance diplomatically, and act as credible organisational ambassadors to drive project success and long term collaboration.   Objective Upon completion of this workshop, participants will be able to: Map 360 degree stakeholders and formulate tailored engagement strategies for internal and external parties  Apply trust building communication principles and persuasive storytelling to deliver mission aligned messages  Practice influencing skills without formal authority to secure buy in for projects, change initiatives, and resource requests  Handle objections, resistance, and conflicting priorities in diplomatic, constructive ways  Represent their ...

Introduction When a service complaint, privacy concern or governance failure becomes a public crisis, a statement alone is not enough. NGOs need to spot risks early, clarify responsibilities and co-ordinate action. How can they protect those affected, respond to stakeholders and address weaknesses in their organisations when time is short and the facts are still emerging? This course brings together crisis communication and organisational governance theory, NGO case discussions and practical simulations. Participants will work through the decisions senior managers face, from prevention and setting the direction of a response to approving public statements. They will also explore how AI can help organise information, anticipate questions stakeholders may ask and identify weaknesses in draft messages. Fact-checking and human review remain central to management judgement. Objective Upon completion of this course, participants will be able to: ●    Recognise crises and warning signs: Distinguish crises from incidents and complaints, and assess risks in relation to organisational responsibility, service delivery and governance. ●    Make clear decisions and delegate effectively: Clarify responsibilities, escalation points and the limits of delegated authority to co-ordinate a response under time pressure. ●    Use AI to support analysis and approval: Organise information, explore stakeholder questions and review statements. Identify ...

Introduction Proposal writing is a core part of securing resources and advancing services in the social service sector. For staff approaching it for the first time, becoming familiar with the local funding landscape, common concepts, and proposal writing requirements can take some time. This workshop is designed specifically for frontline practitioners who are new to proposal writing. It starts from the basics, helping participants understand the common types of funding available in Hong Kong, become familiar with key concepts often used in proposal writing, and learn the basic structure and key elements of a proposal. The goal is to give participants a clear initial picture of the whole application process, and a more structured way to approach their first proposal. The workshop combines concept explanation with worked examples, breaking down jargon in plain language so participants leave with practical methods they can apply directly to their first proposal writing attempt. Objective ● Identify common types of funding available in Hong Kong ● Understand key concepts commonly used in proposal writing  ● Understand the basic structure of a proposal and what each section needs to cover, with a clear initial blueprint for the whole document Content ● Overview of common funding ...

Introduction In today’s rapidly evolving service landscape, rising expectations, diverse stakeholder backgrounds, and the constant pressure to uphold quality standards have made complaint handling and effective communication essential everyday skills. For frontline staff, these competencies directly shape the effectiveness of daily work. For supervisors and middle managers, these skills directly influence team performance and safeguard organisation’s reputation.  This workshop equips participants with practical frameworks and communication tools to master the complaint-handling mindset, engage in empathetic dialogue, resolve conflict, defuse crisis, and build lasting trust. Through real world case studies, interactive role plays, and group discussions, participants will build the skills and confidence needed to navigate real-life service challenges. Additionally, supervisors will learn how to apply these insights to team oversight, raising the overall standard of service quality across the organisation.   Objective Upon completion of this workshop, participants will be able to: Master 360° complaint handling:  Adopt a constructive mindset and transition seamlessly from initial friction to effective resolution Communicate with Empathy:  Enhance understanding and response ability to reduce conflict Defuse High-Stakes Crises:  Adapt swiftly to unexpected crises and manage “hot‑button” issues Drive Service Breakthroughs:  Transform complaints into opportunities for continuous service improvement Apply Practical Tools:  Implement learned techniques into daily applications ...

在現今瞬息萬變的職場環境中，領導力往往不在於掌控或行使權力，而是給予空間和機會讓團隊各自發揮所長。成功的領導者通常都扮演著教練的角色，善於激發團隊的潛能、提升績效，並能針對不同性格的團隊成員靈活調整領導及教練方式。 在此課程中，參加者將探討教練與指導在領導力中的關鍵作用，重點學習四種情境領導模式，以及有助員工發展及提升績效的GROW教練模式和ICOACH教練模式等。此外，透過學習DISC工作行為分析工具，參加者將進一步了解自己的工作行為取向，並學習如何靈活運用不同的教練風格，領導不同性格特質的團隊。參加者在課程中將掌握到實用的教練指導技巧，以幫助他們推動及帶領團隊成長。 【課程目的】 完成本課程後，學員將能夠： 了解教練 (Coaching) 與指導 (Mentoring) 在領導與管理上的應用 分辨不同的教練模式，掌握有效技巧 運用合適的教練方法，領導不同性格特質的團隊 【課程內容】 1.  領導管理的教練 (Coaching) 及指導 (Mentoring) 方式       - 四種情境領導模式       - 教練基礎及流程 2.  不同性格特質的教練方法       - DISC工作行為取向分析及報告       - 不同性格特質的教練方法 3.  有效的教練技巧       - 六頂思考帽子問題 4.  發展員工的教練模式       - GROW教練模式 5.  提升績效的教練模式       - ICOACH教練模式 **每位參加者將於工作坊前進行網上DISC工作行為取向評估，並獲得一份專屬的DISC工作行為取向分析報告。 【課程詳情】 課程編號：26B-08 日期：2026年11月6日 (五) 時間：0930 – 1730 (6.5小時) 地點：灣仔軒尼詩道15號溫莎公爵社會服務大廈 對象：社會服務機構的主管及管理層，並需處理團隊及人事管理職務 **MMDP校友專享「社聯會員機構」8 折優惠** 1.    「MMDP 校友」指曾參與本院之 「NGO 新晉升主管 /  中層管理證書課程」的學員。 2.    8 折優惠只適用於早鳥報名期間。 立即報名 ( 10月9日前報名可享早鳥優惠 ) ...