Organisation 

Contact 

Service 

Christian Concern for the Homeless Association 

9170 7573 Ms. Lam 

Shelter in Sham Shui Po and Yau Ma Tei 

Hong Kong Sheng Kung Hui Welfare Council 

24hour support hotline: 2651 1998 

Flat 201–206, 2/F, Kwong Yan House, Kwong Fuk Estate, Tai Po, New Territories. Open overnight from today (26/11/2025) until 10 pm tomorrow (27/11/2025). 

HKFYG Tai Po Youth S.P.O.T. 

– 

Rest and temporary refuge – 2 Po Heung Street 

Baptist Charis Social Service 

– 

Rest at Tai Po Baptist Church Education Building / Tai Po Fu Heng Service Point 

SideBySide 

Tel/WhatsApp: 9432 3742 

Location: SRACP Tai Po Shan House, Address: 168 Chan Uk, Plover Cove, Tai Po 

YMCA of Hong Kong – Temporary Shelter Centre 

2642 9420 (Contact Ms. Liu) 

Wu Kwai Sha Youth Village (Address: 2 On Chun Street, Ma On Shan) will provide 900 temporary accommodation places for citizens in need starting tonight. 

Hong Kong Evangelical Church Yan Chuen Neighbourhood Centre 

2666 9779 

G/F, Room 17–19, Tai Yee House (Block B), Tai Yuen Estate. Open overnight and providing dry food. 

The Salvation Army Tai Po Integrated Service for Young People 

2667 2913 

Room 301–306, 3/F, Tai Man House, Tai Yuen Estate, Tai Po. Open overnight. 

The Salvation Army Tai Po Multi-Service Center for Senior Citizens 

2653 6811 

2/F, Tai Po Community Centre, 2 Heung Sze Wui Street, Tai Po. Overnight care for elderly in need and support for caregivers. 

Yan Oi Tong Jockey Club Tin Ka Ping Integrated Children & Youth Services Centre 

2654 6188 

1/F, Wan Tau Tong Neighbourhood Community Centre, Wan Tau Tong Estate, Tai Po. Open overnight as a refuge and rest space for residents in need. 

Tai Po Baptist Church Education Hall 

2656 5225 / 6259 7398 

14–18 Wai Yi Street, Tai Po Market – open as temporary shelter. 

The Mental Health Association of Hong Kong – Jockey Club Amity Place (Tai Po) 

2651 8132 

Room 101, G/F, Block A, Kwong Chi House, Kwong Fuk Estate, Tai Po. Capacity: 50 people (yoga mats/floor mats available for rest; food, kitchen, toilets, cleaning and disinfection supplies available). 

Po Leung Kuk Wai Yin Association Children Development Centre 

2769 0208 

G07, Po Heung Estate, Tai Po. Provides temporary child care. 

TWGHs Hui Lai Kuen Home for the Elderly 

2667 1803 

G/F and 1/F, Tai Ning House, Tai Yuen Estate, Tai Po, N.T. 2 female and 1 male places available (for age 60 or above). 

The Jockey Club Tai Yuen Hostel 

2666 6664 

G/F, No. 32, Tai Lok House, Tai Yuen Estate, Tai Po. 2 male and 2 female places available; for age 8 or above. 

Green Hub (Old Tai Po Police Station) 

9883 4760 / 2996 2800 

11 Wan Tau Kok Lane, Tai Po. Guest rooms available with a total of 12 beds; shared toilets. Classrooms can be opened for temporary refuge. 

Jockey Club Home for Hospice 

2331 7000 / 9635 0153 (Contact Ms. Lam directly) 

South Wing: 13 single rooms with 13 hospital beds + 13 companion beds (priority for terminally ill patients / frail elderly). 

Heung Hoi Ching Kok Lin Association Buddhist Po Ching Home for the Aged 

2669 7123 

8 Chi Fuk Circuit, Fanling. 5 temporary female residential places (age 60 or above). 

Yan Chai Hospital Tai Po Fu Tip Elderly Home 

3468 5968 

2/F (part), 3/F & 4/F, Social Service Building, Fu Tip Estate, 11 Chung Nga Road, Tai Po. 1 female place available. 

ELCHK Tai Wo Integrated Youth Service Centre – “LOHAS Space” Community Living Room 

Tai Wo Centre: 2650 8807 WhatsApp: 6252 7016 

Some primary schools in Tai Po may suspend classes due to special circumstances. Families unable to take care of children at home may use the centre from 9:00 am for temporary child care. Parents may bring children directly; no reservation required. 

Chinese Rhenish Church – Tai Po Kam Fuk Church 

2665 1786 / 9852 9901 

2/F, Kam Fuk Building, 2–8 On Fu Road, Tai Po (next to Railway Museum). Rest and refuge. 

Chinese Rhenish Church – Tai Po 

2665 1786 / 9852 9901 

G/F hall and 3/F, 7 Ting Kok Road, Tai Po. Rest and refuge. 

Tai Po Alliance Church 

Rev. Chiu: 9746 8710 

13/F, Tai Po Commercial Centre, 152–172 Kwong Fuk Road, Tai Po. Rest and refuge. 

Organisation 

Contact 

Service 

Caritas Family Crisis Support Centre  

18288 www.fcec.caritas.org.hk 

Crisis counselling and emotional support. 

Hong Kong Red Cross 

5164 5040 

Service hours: 26/11: 20:30–00:00; 27/11: 10:00–22:00; 28/11: 10:00–22:00. 

Against Child Abuse –ParentChild Support Hotline 

2755 1122 

For parents whose parenting stress has significantly increased due to the incident, or whose children show ongoing emotional distress; seek help from professional social workers. 

St. James' Settlement – Mental Health Service 

Call or WhatsApp 18111 “Emotional Support Line” (24 hours) 

For those emotionally affected by the incident. 

The Samaritan Befrienders Hong Kong  

Crisis line: 2353 0029 24hour emotional support hotline: 2389 2222 English emotional support hotline: 2389 2223 Family & friends enquiry line: 2319 1177 “Empathy frd – Listening with You” (Friends’ Line): 2389 2227 WhatsApp: 5779 7356 “ChatPoint” online chat: https://chatpoint.org.hk/ Letter & email help: https://bit.ly/lettersandemails Appointment for facetoface interview with hotline volunteers: 2790 8844 

Emotional support services. 

Christian Family Service Centre 

Emergency Emotional Support Hotline: 6466 4333 

Emotional support for family members and friends affected by the incident. 

Open Up 

WhatsApp / SMS: 9101 2012 

24hour online textbased emotional support and counselling platform for youth aged 6–24 via WhatsApp, Facebook Messenger, SMS and the official website. 

Suicide Prevention Services 

2382 0000 

24hour emotional relief and suicide prevention hotline. 

Hospital Authority Mental Health Direct 

2466 7350 

24hour psychiatric hotline for people with mental illness in recovery, their families, and the public. Services include: answering general enquiries on medication and psychiatric services; providing information on mental disorders and community support; arranging referrals to HA psychiatric services; helping handle emergencies and providing risk assessment according to clinical guidelines. 

Tung Wah Group of Hospitals 

24hour support hotline 18281 

Emotional support, crisis handling and referral. 

HKFYG –  

“uTouch” Online Counselling Service 

WhatsApp: 6277 8899 

Online emotional support and referral services. 

Mental Health Support Hotline 

18111 

Telephone and WhatsApp emotional support with referral services for those in need. 

Tai Po Youth S.P.O.T. (HKFYG) 

2656 3257 

Can provide support where needed. 

Hong Kong Lutheran Social Service Jockey Club Fu Shin Lutheran Integrated Service Center 

2661 3880 

Can provide assistance where needed. 

Hong Kong Women’s Centre – Women’s Helpline 

2386 6255 

Mon–Thu: 9:30–11:30, 14:00–16:00, 19:00–21:00; Fri: 9:30–11:30, 14:00–16:00. 

HKSKH Church of Our Saviour Social Service Centre – Jockey Club Family Express 

2651 1998 

Emotional support and counselling. 

ELCHK Tai Wo Integrated Youth Service Centre 

2650 8807 

Emotional support services. 

Tai Po Baptist Church & Tai Po Baptist Church Social Service 

Mr. Ng: 6259 7398 / 2656 5225 

Emotional support and practical assistance. 

Jockey Club Home for Hospice 

Enquiries: 2331 7000 WhatsApp: 9635 0153 

Free emotional / grief counselling via phone and WhatsApp. 

The WEMP Foundation 

9105 3376 

Emotional support for children and their families, with referrals where necessary. 

Tai Po Luk Heung Campus – “Emotional Support Station” 

– 

Tai Po Luk Heung Campus (Po Heung Bridge) – open 27 November, 08:30–22:00, for residents affected by the fire to relieve distress. 

The Zubin Foundation Ethnic Minority Well-being Centre: 

Call/WhatsApp: 9682 3100. 

Counselling Support in English, Hindi, Urdu and Nepali. 

Organisation 

Contact 

Service 

Rhenish Grace & Joy Development Center  

2715 2051 / 9839 6230 

Temporary residential service for elderly. 

Heung Hoi Ching Kok Lin Association – Buddhist Po Ching Home for the Aged Women 

2669 5438 / 9042 6524 

8 places for elderly women (vegetarian meals). 

Caritas Fu Heng Home 

2660 6125 

G/F & 1/F, Hang Wing House, Fu Heng Estate, Tai Po. 2 emergency respite care places. 

Po Leung Kuk 

• Lee Siu Kee Youth Oasis: 2128 1988 (24 hours) • Pak Tam Chung Holiday Camp: 2792 4302 (08:30–23:00) • Tai Tong Holiday Camp: 2478 1332 (08:30–23:00) 

Emergency accommodation services. 

ImpactHK-Kindness Matters 

5341 6670 / 5943 7124 

Prince Edward hostel open for emergency accommodation support. 

Organisation 

Contact 

Service 

Hong Kong Family Welfare Society – “Emergency Family Support Scheme” 

Enquiry: 2772 2322 

To assist families affected by the Wang Fuk Court fire who face financial hardship. The fund can provide emergency cash assistance and intervention by professional social workers.  

Forms of service: • Emergency financial assistance. • Integrated crossdisciplinary services: social workers follow up cases and, as needed, provide crossdisciplinary integrated services (including grief counselling). • Linkage to other mainstream social services to help families obtain ongoing support. 

Lok Sin Tong Benevolent Society, Kowloon – “Lok Sin Caring Fund” 

Via referral by local government departments 

Oneoff financial assistance of HKD 3,000 per affected household with financial difficulties. 

Yan Oi Tong – “Love and Care Project” 

2654 6188 

Immediate payment of HKD 20,000 per deceased person to their family to meet urgent needs. 

Tung Wah Group of Hospitals 

18281 

Application: Families or individuals in need must be referred and recommended by government departments or registered social workers. Referring parties should submit completed fund applications to the TWGHs Social Services (Planning & Development) Section (email: [email protected] or fax 2803 2842). Maximum oneoff assistance per family/individual: HKD 10,000. The “TWGHs Funeral Fund” will directly provide free funeral services to families of the deceased. 

Po Leung Kuk – “Po Leung Kuk Charity Fund for the Disadvantaged” 

Fund application: 2277 8333 / 2277 8391 

A special allocation of HKD 3,000,000 to provide immediate financial assistance to the families of the deceased and the injured. 

Organisation 

Contact 

Service 

Forget Thee Not 

Enquiries: 3488 4933 or WhatsApp 9610 9789 

Free funeral services plus various support or referral services for families in need. 

“Simplicity in Farewell” 

(HK Life and Death Studies Association) 

[email protected] 

Emergency arrangements for families bereaved by the fire. 

“Comfort Angels” 

Afterdeath support hotline: 2362 0268 

Services: (1) Accompanying family to identify the body. (2) Practical support for funeral arrangements and bereavement companionship. (3) St. James’ Church Funeral Fund provides free funeral services. 

Comfort Care Concern Group 

2361 6606 

Free phonebased emotional / grief counselling (including for children and animals), funeral information and support. 

S.K.H. Holy Carpenter Church “PARACLETE- Care and Comfort Angels” 

WhatsApp: 5174 8838 Tel: 2362 0268 (Mon–Fri 09:15–18:00) 

Emergency funeral subsidy: for families of those who died in the Tai Po fire. Practical afterdeath support: experienced social workers and senior volunteers accompany families to the mortuary for body identification, help family members of different ages understand the death, provide funeral consultation and support during the funeral. 

Organisation 

Contact / Address 

Service 

Hei Hei Kitchen 

GI, G/F, Kwong On Building, 20 Wan Tau Street, Tai Po Tel: 9240 9222 

Food supply. 

Yat Tung Dumplings 

Shop E, G/F, Tung Cheong Court, 6–16 Tung Cheong Street, Tai Po Tel: 2657 2656 

Food supply. 

Wo Cheong Golden Kitchen 

17 Nam Shing Street, Tai Po Tel: 3488 3287 

Food supply. 

Rainbow Skewers 

Shop D, G/F, Kwong On Building, 20 Wan Tau Street, Tai Po Tel: 6360 0900 

Food supply. 

LINK – Kwong Fuk Commercial Centre 

28 Po Wu Lane, Tai Po, New Territories 

Open 24 hours. Customer service counter provides charging, water and snacks. 

Organisation 

Contact / Address 

Service 

Yang Memorial Methodist Social Service 

Tel: 3580 8378 Address: Room A, 8/F, Tai Po Commercial Centre, Kwong Fuk Road 

“Family Love Walks with Children” – school social work service for kindergartens (Tai Po & North District). Service targets: students and families. Opening hours: 9:00–17:00. 

Hong Kong Saving Cat and Dog Association 

WhatsApp: 9864 1089 

Temporary placement and care of cats and dogs affected by the disaster. 

HKSKH MultiCultural Outreaching Team 

3614 0575 / 6996 6251 

Individual emotional support, service referrals, and outreach services for ethnic minorities. Staff members from ethnic minorities available for easier communication. 

ELCHK Tai Wo Integrated Youth Service Centre 

2650 8807 

From 27/11 9:00 am: Community living room open to support families in need and provide temporary day care for schoolsuspended children. 

Community CareAge Foundation 

3586 9306 

Health followup and support for elderly persons. 

SENMILY HK 

WhatsApp: 9531 0593 

Can help recruit friendly tutors to support different service units providing daytime temporary care for schoolsuspended children (including children with special educational needs). 

HKSKH Church of Our Saviour Social Service Centre – Jockey Club Family Express 

2651 1998 Address: Flat 201–206, 2/F, Kwong Yan House, Kwong Fuk Estate, Tai Po 

Currently providing hot drinks. Partner restaurants also donate congee and noodles. Residents in need are welcome to rest at the centre (until 27/11/2025 22:00).