Hong Kong Red Cross
Hong Kong Red Cross
Address：Hong Kong Red Cross Headquarters, 19 Hoi Ting Road, West Kowloon, Kowloon
E-mail : [email protected]
Website： http://www.redcross.org.hk
Assistant Donor Relationship Executive
Key Responsibilities
- Handle donation process in a timely manner through various payment channels
- Provide frontline services to donors, related to donation transactions, information updates, donation receipts, complaints, and other kinds of enquiry, through phone, email and mail
- Make follow up calls to donors on donation issues
- Handle issuance and mailing of official receipts and thank you letters
- Assist supervisor to liaise with internal and external parties for donation related issue
- Support administrative, filing and inventory management functions of the team
- Perform other ad hoc duties as assigned
Requirements
- Completion of HKCEE/ HKDSE equivalent or above
- Good telephone manner and customer services skills will be an advantage
- Good in spoken English and Chinese (including Putonghua)
- Proficient in MS Office, English & Chinese word processing
- Self-motivated, detail-minded, a team player and able to work under pressure
Fringe benefits, including generous annual leave, marriage leave, caring leave, volunteer leave, medical and dental benefits (including dependents), Employer MPF voluntary contribution, and a discretionary incentive payment (where applicable), will be offered to the right candidates.
Contract period: 1 year (renewable)
Interested candidates are invited to submit an online application, by clicking the below link on or before 25 January 2026.
Personal data provided by job applicants will be used strictly in accordance with Agency’s data protection policy for recruitment purposes only. Applicants not contacted within 4 weeks may consider their applications unsuccessful and all related information will be kept on our files up to a period of 6 months.
** Apart from the vacancy in the Hong Kong Council of Social Service, this Council will not be responsible for processing any of the above vacancies. If you are interested in applying for the above vacancies, please submit your application directly to the relevant authorities. Thanks for your cooperation.