To foster knowledge sharing and exchange among social service agencies on leveraging evidence-based research to drive social services, HKCSS now cordially invites agency members to participate in the 2026 "Evidence-Based Practice" Research Findings Collection Scheme for the Social Welfare Sector, building knowledge co-created through practice within the sector. The gathered research findings will be utilized for: 1. Analyzing and Sharing the Characteristics and Situation of Evidence-Based Practice in the Sector in order to further promote practice research mindset in future. 2.  Acknowledging the participating agencies’ professional contribution in supporting Evidence-Based Practice in Social Service Sector at the 2027 Policy Research and Advocacy Conference Target Audience : Agencies members and social service practitioners Coverage Period : Research outputs published between January 1, 2025, and December 31, 2026 Eligible Research Categories :  1.  Data analysis reports, 2.  Evidence-Based Practice Research (EBP), 3.  Social Impact Assessments (SIA), and 4.  Other relevant social service research reports Required Information: 1 .Agency name and contact details of the research lead 2. Research title, aim, target group, data collection methods, and values 3. Web links to the research output (e.g., press release, research brief, or full report etc.) Form Open Period : From now until January 15, 2027 ...

自2022年起，在社區伙伴的支持下，香港社會服務聯會推出「社會福利機構創革者培育計劃」，至今已經舉行五屆，計劃主要為同工： 提供喘息反思機會 建構跨界同儕網絡 啟動創革共學精神 重拾初心信念根本 計劃以個人轉化為重點，圍繞四大核心——「人本」、「初心」、「設計思維」及「共創」，鼓勵參與同工走出日常工作崗位，進行跨領域影子實習與體驗、擴闊視野和想像的訓練營、強調個人復位及信念的加油站、及提供兩筆實踐基金，以探索不同範疇下各種創新並可行的服務模式。 隨著本屆計劃即將迎來尾聲，計劃團隊誠意邀請各社福同工、對本計劃或跨界協作有興趣之人士，報名參與第五屆「社會福利機構創革者培育計劃」總結日，一起見證五位創革者的蛻變經歷，並與在場的社福同工及跨界別夥伴們交流分享。總結日詳情如下：  第五屆「社會福利機構創革者培育計劃」總結日 日期：2026年10月13日（二） 時間：下午 3:30 - 5:45 地點：香港灣仔軒尼詩道15號溫莎公爵社會服務大廈2樓202室 對象：對計劃有興趣之社福機構同工 或 其他對跨界協作感興趣之人士 語言：廣東話 報名表格：https://forms.gle/aHbC3xNmUPAeQES69  截止報名日期：2026年10月7日 下午 6:00正                           (成功報名者將於10月9日或之前收到電郵通知確認。) 查詢 電話：2864 2960 (葉先生) / 2864 2903 (王小姐) 電郵：[email protected] 計劃網站：http://t.ly/EmVhc Instagram：https://www.instagram.com/ngo.changemakers/ Facebook：https://www.facebook.com/SolutionsHub.GoodTake/ ...

The 10th Gerontech and Innovation Expo cum Summit (GIES) Online Summit will be held on 29-30 October. This year’s Online Summit brings together around 25 experts, academics and leaders from overseas, the Chinese Mainland and Hong Kong to explore and share insights on the development and practical application of gerontech, agendas including Rehabilitation Technology Frontiers - Smart Prosthetics Application, Greater Bay Area (GBA) Standards on Gerontechnology, ICF Framework on Rehabilitation and Assistive Technology,  AI-Driven Mental Health Interventions and Community Prevention, AI-Driven Retirement Planning for Older Adults, and Digital Safety and Community Support, etc. Join us for the two-day Online Summit! Through engaging themed workshops, participants could gain valuable insights into emerging gerontech key strategies and solutions. All sessions are now open for enrollment, secure your spot today and stay ahead of the latest trends in gerontechnology! 【Gerontech and Innovation Expo cum Summit 2026 - Online Summit】 Date: 29-30 October 2026 (Thursday & Friday) Time: 9:30am – 5:30pm Format: Online Target: Social service operators, elderly and rehabilitation care service providers (including social workers, therapists, care staff, administrators, etc.), health care professionals, academics, government officials, policy makers, industry stakeholders, and persons who are interested in gerontechnology Language: Simultaneous interpretation in Cantonese, Putonghua ...

Introduction In today’s rapidly evolving service landscape, rising expectations, diverse stakeholder backgrounds, and the constant pressure to uphold quality standards have made complaint handling and effective communication essential everyday skills. For frontline staff, these competencies directly shape the effectiveness of daily work. For supervisors and middle managers, these skills directly influence team performance and safeguard organisation’s reputation.  This workshop equips participants with practical frameworks and communication tools to master the complaint-handling mindset, engage in empathetic dialogue, resolve conflict, defuse crisis, and build lasting trust. Through real world case studies, interactive role plays, and group discussions, participants will build the skills and confidence needed to navigate real-life service challenges. Additionally, supervisors will learn how to apply these insights to team oversight, raising the overall standard of service quality across the organisation.   Objective Upon completion of this workshop, participants will be able to: Master 360° complaint handling:  Adopt a constructive mindset and transition seamlessly from initial friction to effective resolution Communicate with Empathy:  Enhance understanding and response ability to reduce conflict Defuse High-Stakes Crises:  Adapt swiftly to unexpected crises and manage “hot‑button” issues Drive Service Breakthroughs:  Transform complaints into opportunities for continuous service improvement Apply Practical Tools:  Implement learned techniques into daily applications ...

Diverse Governance For Empowerment, organized by the Hong Kong Council of Social Service (HKCSS) and funded by the HKEX Foundation, aims to support NGOs and social enterprises in developing diverse and resilient governance structures. Building on the achievements of Phase 1, Phase 2 transforms cross-sector networks into actionable partnerships to broaden board perspectives and cultivate a sustainable ecosystem for governance excellence. Featuring guest speakers from The Hong Kong Chartered Governance Institute (HKCGI) alongside seasoned practitioners, the seminar "Building Future-Ready Governance: From Board Effectiveness to Governance Excellence" explores transformative approaches to enhancing institutional capacity and long-term sustainability for NGOs. Don't miss this valuable opportunity to learn from governance leaders and engage in meaningful dialogue on governance excellence. Event Highlights: *Leveraging board assessments to enhance governance effectiveness *Unlocking the strategic value of board skills matrices *Utilizing governance manuals to clarify roles, responsibilities, and decision-making authority *Building an organizational culture of continuous improvement and governance excellence Event Details: Date: 30 October 2026 (Friday) Time: 15:00 - 17:30 Venue: HKEX Connect Hall (1/F, One and Two Exchange Square, 8 Connaught Place, Central) Panelists: Representatives from HKCGI Moderator: Ms. Alana Lam (Chief Executive, HKCGI) Rundown: 15:00 - 15:45 Panel Discussion 1 15:46 - 16:15 Mingling 16:16 - 17:00 Panel Discussion ...