香港防癌會
香港防癌會
地址： 香港黃竹坑南朗山道30號
電話： 3921 3821
傳真： 3921 3822
(抱歉，只提供英文版本)
Patient Relations Officer
Responsibilities:
- To assist patients in obtaining services in JCCRC
- To provide continuous support to patients and their families during their stay in JCCRC
- To communicate with hospital social workers or other agencies about potential referrals
- To handle JCCRC preadmission work, including the handling of enquiries, arranging family meetings, communicating with hospital social workers or agencies, etc
- To handle admission management and financial assessment for charity bed when necessary by liaising with social workers
- To ensure smooth patients’ admission procedures, handle difficulties faced by patients & families
- To handle inquiries and complaints from patients/families, coordinate communication between patients/families and appropriate staff when needed and follow up to ensure satisfactory resolution
- To collect, compile and analyse service related statistics, coordinate and conduct client satisfaction survey
- To be responsible for the promotion of JCCRC’s services to relevant parties, e.g. MSWs & medical professionals in HA hospitals and the private sector. To cooperate with the Communication & Resource Development Department in carrying out promotion work of JCCRC (e.g. writing of articles for publishing, identifying and liaising with suitable patients and their families for publicity work, etc.)
- To participate in HKACS’s annual events
- To perform any other duties as assigned
- May require working overtime & irregular hours
Requirements:
- Degree in related discipline
- Minimum 3 years’ working experience of which in a medical or health care setting is an advantage
- Good command of written and spoken English and Chinese
- Pleasant personality with good interpersonal skills
- Able to work overtime & irregular hours
Successful candidates will be offered a renewable contract term appointment with up to 10% of total basic salary as contract-end gratuity upon completion of contract with satisfactory performance. Other benefits include public holidays, birthday leave, maternity leave, paternity leave, compassionate leave, medical benefit, MPF, on job training, free shuttle bus service, free meal provided and long service award. Interested parties, MUST download the application form at www.hkacs.org.hk and submit with full resume to the Admin. & HR Manager, The Hong Kong Anti-Cancer Society, 30 Nam Long Shan Road, Wong Chuk Hang, Hong Kong or by email to [email protected] or by fax to 3921 3822.
(All personal information provided will be used for recruitment purpose only, candidates not being contacted within 3 months are deemed not suitable. Personal information of candidates will be destroyed after the recruitment process.)
註：除香港社會服務聯會之空缺外，本會將不會負責處理以上任何空缺之申請。如有意申請以上職位空缺，請直接向相關機構遞交申請。多謝合作。