The Hong Kong Council of Social Service
Strategic Objectives 2022-25 and Key Initiatives 2022-23
2022-25 Strategic Objectives
- Agenda Setting – advocacy of policy and service response to selected social agendas, in partnership with the social service sector and key stakeholders.
- Impact-oriented culture – transform HKCSS’s culture and systems towards driving impact.
- Co-creation – joint efforts within HKCSS and across the sector to develop innovative approaches to address underserved social issues.
- Tech-enablement – improve the sector’s tech capability for more efficient and modernized service delivery, as well as service planning and advocacy.
- Talent development – develop new initiatives for talent acquisition, development, and retention at HKCSS and the sector
Key Initiatives for 2022-23
1. Agenda Setting
- Organize HKCSS 75th anniversary Convention cum NGO Expo in February 2023, as a platform for engaging key stakeholders from social service and other sectors, to deliberate on selected key social issues and set agenda for policy advocacy and service development.
- Study and identify policy and service gaps of selected social issues (such as: provision of end of life and palliative care, needs of care leavers from children’s homes, improvement of residential care services, enhancement of youth mental health, etc.), with an aim to engage the sector and stakeholders for formulation of joint actions during the HKCSS Convention.
- Follow up on selected social agenda for sustained social impact, including:
- Carer-centred carer policy and enhancement of community support for carer, together with other initiatives including: carer support forum for the sector to prioritize carer related agenda and identify future actions, pilot projects to demonstrate viable service models and enhance the accessibility of existing information platform.
- Long-term care case management pilot project to build the sector’s competence and test out a case management model to promote seamless care path for elderly with long term care service needs.
- Long-term policy support and services for tenants of sub-divided units, to address the health problems faced by the tenants and developmental needs of youth.
- Commemorate the 30th anniversary of International Day of People with Disabilities, and to promote an inclusive workplace by engaging different business entities and by adoption of technology.
2. Impact-oriented culture
- To restructure the governance structure of HKCSS with an emphasis of creating policy and social impact on selected social agendas, and to establish strategy committees to formulate strategies and action plans for putting the Council’s 3 new strategic pillars into implementation. Orientation sessions will be organized to engage members’ joint efforts in transforming the functions and practices of the committees.
- To restructure the Council’s staffing structure to make rooms for more flexible staff deployment to follow up on selected social agenda, and to consolidate the Council’s manpower working on different strategic pillars, including, co-creation and talent development.
- Mobilize joint efforts of social service and other sectors to co-create impact-driven and viable solutions for addressing selected underserved issues with a common vision. Key initiatives in 2022/23 include:
- Provision of care food for those in needs living in both residential homes or the community, with guidelines on care food standard published for raising public awareness and building the capacity of both service providers and caregivers.
- Pioneer community-based support schemes for grassroots families or disadvantaged population groups with joint efforts of community organisations and business entities, including: Building Tung Chung Project, and PRAISE (Project for Adaptation, Inclusion and Social Integration for Ethnic Minorities).
- Promote co-operation between DECC/NEC with medical and health service providers to pursue healthy ageing.
- Implement the Digital Social Service Platform for providing common IT applications to social welfare NGOs, so as to facilitate IT application and enhance cost-effectiveness.
- Upgrade the Directory of Social Service with an attempt to develop a centre-level and project-level social service map for public use, which will enhance the accessibility and transparency of social service.
- Conduct a research with a data science research centre of a tertiary institute and to build an interactive platform for sharing rental data of sub-divided unit, which could be used by NGOs and SDU tenants, and recognised as a tool for implementing rent control.
- Pilot a tele-practice project and engage NGOs and service users to examine the feasibility of developing a joint platform for providing training and rehabilitation programmes to elderly people and people with disabilities at home.
- Continue to organise the Gerontech and Innovation Expo cum Summit, and foster an ecosystem and cross-sectoral collaboration, to facilitate technology adoption in elderly and rehabilitation services, and to raise the quality of life of elderly people and people with disabilities.
5. Talent Development
- Plan and launch a leadership development programme for NGO middle-management, to build their capacities for an impact-driven social service sector, and to build a talent community for practice wisdom sharing and consolidation.
- Conduct a training needs analysis to analyse training needs of the sector and provide insights for NGOs and HKCSS to plan for talent development.
- Launch a certificate programme on primary healthcare for social workers to enhance the sector’s capacity in primary healthcare and to promote medical-social collaboration.
- NGO Changemakers Incubation Scheme – to equip mid-level NGO future leaders with knowledge and skills in design thinking and cross-sectoral partnership in inducing internal changes. Placement at private and social enterprises will be arranged to enhance practitioners’ exposure.
- Explore the implementation of a Gerontech and Innovation Training Hub, with a new training curriculum and training programmes, to enhance the standard of practice in adopting technology in social welfare services, and to attract young people to work in such services.
- Organise staff exchange programmes for HKCSS and smaller and non-subvented agency members, to enhance HKCSS staff’s understanding of the services and strength of such members, and their capacity in working with small NGOs.
- To advocate an inclusive work environment for ethnic minorities working in social service sector, and build a service model for enhancing service accessibility for people with multi-cultural backgrounds.