|Managerial Decision Making
The course provides analytical tools for problem identification and definition, evaluation of possible solutions, and solution selection, so that participants can bring better value to their organizations and customers.
By the end of the course, the course participants will be able to:
- Understand the typical steps in decision making process, and the implications in terms of risk management and leading change.
- Generate a wider variety of quality solutions
- Support more structured analysis of options leading to better decisions
- Recognize and avoid common traps and pitfalls
- Defining Problem: The early identification of a problem or symptom of a problem. It involves performance gap analysis, impact analysis, stakeholder engagement, and getting consensus and agreement from the team members.
- Gathering Information: You must know exactly what you have to decide. Here, the subsystems of the organisation, organisation’s tasks and general environments should be explored, depending on the complexity of the issues.
- Analyzing Impact: It is important to accept that there will almost always be a degree of uncertainty about outcomes. The actions you take will also be dependent on your own or your organisation’s attitude to risk.
- Engaging Stakeholder: Depending on the spread of decision-making responsibility in your context, other colleagues will be able to contribute to defining the decision to be taken, gathering relevant information, or making the decision.
- Identifying Alternatives: Decision making tools can be applied to help you to evaluate and compare alternatives. The choice of tool will depend on the situation.
- Handling Psychological Traps: Watching out the bias is one of the crucial success factors. You should widen your options and test your assumptions.
- Communicating the Decision: It’s matter of change management. You should communicate well about the decision and action plans.
- Evaluating Outcomes: The key is to know what is happening while it is happening.
Course Code: 20B-09
Date: 21 January 2021 (Thursday)
Time: 0930 – 1230 (3 hours)
Venue: Duke of Windsor Social Service Building, 15 Hennessy Road, Wanchai, Hong Kong
Target Participants: NGO Managerial Staff & Supervisory Staff
Class size: 30
Language: Cantonese (supplemented with English)
$530 (Fees for HKCSS Agency Member Staff Only),
Early Bird Fee: $460 (Payment received on/before 31 December 2020 for HKCSS Agency Member Staff Only)
*In response to the novel coronavirus, in order to avoid delays in application, please use member portal (institute.hkcss.org.hk/login/) for registration if possible. If you would like to apply by post, please send the completed application form to HKCSS Institute by email ([email protected]k) in advance. Thank you!