Eric Cheung, Head of Customer Services & Technology Applications,
CLP Power HK Ltd.
Apart from delivering world-class electricity products and services to customers, CLP Power HK Ltd also aimed at building a caring and harmonious community, according to Mr. Eric Cheung. In early 2006, CLP started to employ persons with physical handicap in its Customer Interaction Centre as call centre agents.
CLP identified 4
main obstacles in hiring employees with physical handicap and made certain adjustments
to recruitment, training, provision of safe work conditions and well-being support
to overcome these challenges.
Recruitment -- Identify the right candidates with the assistance of Hong Kong Federation of Handicapped Youth
Training -- Customize training courses and assign mentors to provide guidance and support
Provision of Safe Work Conditions -- Modify facilities and provide safe briefing to colleagues
Well-being Support -- Facilitate mutual support among employees with physical handicap, assign mentors to take care of their well-beings, arrange rest area, meal service, etc.
Mr. Cheung concluded that hiring persons with disabilities resulted in a win-win situation for both the employees and the company.
Click here to see Mr. Eric Cheung's Presentation (Powerpoint - 506KB)
Ms. Tiffany Kot, Employee of CLP Power HK Ltd.
Tiffany walks under the help of assistive device. After graduation, Tiffany faced great constraints in finding jobs which in most cases required outdoor work and good mobility. With the assistance of Hong Kong Federation of Handicapped Youth, Tiffany finally got a job in CLP as call centre agent in March 2006. She appreciated the caring working environment and especially her colleagues who were always ready to help and support. She also thanked the company management for giving her such a precious opportunity.