Message from Chairperson and Chief Executive

HKCSS Institute - A databank for training and knowledge sharing

It is the first anniversary for the HKCSS Institute. We are glad the Institute is well-received by the Sector. In the past year, over 1,000 staff members from more than 100 Welfare NGOs participated in 100 training programmes, involving total number of 11,500 hours. These figures suggest that the HKCSS Institute has been a powerful platform for NGO training and knowledge management, which contributes to building greater capacity for the sector to provide better services for the public.

The HKCSSI facilitates cross-sectoral partnership. Board members and heads of NGOs have gathered with CEOs from business sector in our “CEOs meet CEOs luncheons” to share management experience and learn from each other. In coming term, we have invited Mr. Shih Wing Ching, Chairman fo Centaline Property Agency Limited, Mr. Sim S. Lim, Citi Country Office, Hong Kong and Mr. Tang King Shing, Commissioner of Police, HKSAR to share how corporate and government department prepare for challenges through managing the change of culture.

The HKCSSI inspires innovation. The existing service model may not be able to cope with complicated social problem in the ageing society. We need new ideas and new concepts in responding to various challenges. We collaborate with the International Federation on Ageing and the Hong Kong Polytechnic University to organize a Forum on “Social Innovation and Business Insight”.

The HKCSSI nurtures human resources. The HR market becomes very competitive for the Welfare Sector. The turnover rates reach 20%+ or even 30%+ for social workers, allied health professionals and nurses. The HR Forum this year will focus on the agencies’ need for talent retention. Mr Ronald Fung will share his insight in nurturing human resources.

HKCSSI promotes knowledge management. The KM Forum in November last year was a great success. We will continue to collaborate with the Hong Kong Polytechnic University to organize a Certificate course in this area. We will arrange a visit to the Hong Kong Police Force for colleagues to understand how KM benefits the enhancement of service quality.

The HKCSS will organize a great variety of forums, courses and visits. NGOs are most welcome to refer their staff members to attend these programmes. We would like to give special thanks to our partners, including the Hong Kong Polytechnic University,  International Federation on Ageing, HK Institute of Human Resource Management, CPA Australia, Citi, the HK Social Workers Association, etc. Your supports make HKCSSI a cross-professional and a cross-sectoral platform for stronger and more capable NGOs.