Agency Development & Partnership and Quality Management & Efficiency Enhancement

Key Result Areas

Initiatives and Target Completion

1. Development of HKCSS Training Institutes, and joint platform for sector wide manpower development

1. Luncheon among CEOs from private / public sector and NGOs to exchange experience in enhancing corporate governance (Q1-4)
2. PR forum promoting best practices in NGO public relations and brand building (Q3)
3. HR forum promoting best practices in NGO human resource practices through HR Forum in collaboration with IHRM (Q2)
4. Maintaining the HR managers' club to deliberate on social welfare manpower and human resource issues
5. Conducting Salary and Benefits Survey for NGOs (Q3)
6. Conduct the feasibility study on the development of a good practice Manuel on Staff Contract Management (Q3-4)
7. Training need survey identified collective manpower training needs into priority themes and specific topics for training programmes on yearly basis (Q3)
8. Training programmes organized in the area of management (Q1-4)
9. Publication of HKCSS Institute prospectus with good practice sharing for NGO management (Q1-4)
10. Citi Internship Programme supports intern students from Business School being placed in non-subvented organizations (Q1-4)
11. HKCSS-Citi Continuous Learning Recognition Scheme encourages continuous learning cultures among NGO practitioners (Q1-4)
12. Joint Scheme to promote environmental friendly practices in our Sector (Q4)

2. Building Sector Image

1. Magazine Heart & Life for Stakeholder Communication

3. Engagement of business sector and promotion of Cross-sectoral Partnership efforts

1. Caring Company NGO Day to promote the business sector in community engagement and NGO-business partnerships (Q4)
2. Caring Company Scheme Review, to gather views and opinions of different stakeholders regarding the criteria, mechanism of the Scheme (Q1-3)
3. Focus Group meetings and interviews with stakeholders (including Caring Companies, NGOs, opinion leaders) to discuss various CSR issues
4. E-newsletter to communicate with Caring Companies on current community issues (Q1-4)
5. Social Service Luncheon and Visit for promoting the community-business partnership (Q1-4)
6. Patron's Club to engage corporations in CSR promotion projects and events (Q1-4)
7. CSR Conference to engage the business, NGO and public sectors to strengthen CSR awareness, in particular on caring of employees (Q2)
8. Consultancy and Matching Service for caring companies to get involved in the community (Q1-4)
9. Publication of a CSR tool book to consolidate the local CSR practices in Hong Kong

4. Promotion of Charity Accountability and Learning Platform for Fundraisers

1. WiseGiving to promote charity accountability and transparency, provide matching services for cash and in-kind donations (Q1-4)
2. Book Launch for the Wisegiving Casebooks for professionals (e.g. lawyers, trust fund managers) to understand the work of NGOs and the concept of Wisegiving (Q2)
3. Pilot in school visits that have a history of supporting charity events to promote the concept of Wisegiving (Q1-2)
4. Promoting sharing of good practices in fundraising among NGOs through Fundraisers' Network (Q1-4)
5. Survey on Giving Behaviour, to keep track the trend of giving patterns for Hong Kong people (Q3)
6. Support effective philanthropy through working with WiseGiving supporting organizations and CAF (Q1-4)
7. Advisory and Matching services to Foundations Network (Q1-4)

5. Supporting the Community Campaign "Embracing Challenges Enriching Lives"

1. Supporting Corporate – NGO matching in providing workshops in corporations and private housings on positive psychology (Q1-3)
2. Supporting corporation participation in the 18 district programmes and the mass territory wide events to promote the message of positive thinking (Q1-3)
3. Dissemination of messages on positive thinking through the Caring Company network, and mobilize the companies to communicate with their consumers and employees through their network (Q1-3)
4. Supporting the publication of DIY worksheets and materials, distribution through the Caring Companies network (Q1-2)

Service Development

Key Result Areas

Initiatives and Target Completion

1. To foster strategic welfare development and enhance professional response to social needs and development

1. To leverage on the Government's initiative of Welfare Planning to foster strategies welfare development
2. To consolidate the sector's views on the Welfare Priorities for 2010-11 and to give input to the Government's Resource Allocation Exercise (RAE)
3. To promote Plan of Action on Ageing (PAA) to community at large
4. To collect the sector's and different stakeholders' (business, users and caregivers) views on minimum wage especially with the consideration of the concerns of people with disabilities

2. To advocate new directions / innovations in welfare

1. To strengthen cross-professionals collaboration in supporting drug abusers in the community
2. To stock-take the cross-sectors tailor making services for cross border families
3. To cooperate with academic and NGOs to study the gambling behavior of adolescents
4. To promote asset-base mentoring program
5. To advocate Aged Friendly City
6. To formulate a comprehensive manual of the advance course of sign language interpretation in collaboration with organizations for people with hearing impairment

3. To foster collective efforts to contribute to welfare service review and identify effective social service deliverables

1. To consolidate the sector's views on service financing and allocation system and communicate with the Government to make improvement of the existing system
2. To collaborate with the sector/Government to develop the protocol and consolidate the mechanism for welfare service review in response to the recommendations made by Lump Sum Grant Independent Review Committee Report
3. To work in partner with the sector/Government in:
   1. Designated projects or specific issues
   • reviewing the Integrated Family Service Centre Service Mode
   • evaluating the services for singleton/hidden elderly
   • streamlining procedure for processing referral for residential placement for children
   • smoothening the interfacing between foster care service and neighborhood support child care project
   • improving the pre-primary education voucher scheme
   • exploring the ageing problem of people with mental handicapped
   2. Maintenance work
   • identifying effective deliverables in combating domestic violence
   • monitoring the enforcement of Race Discrimination Ordinance and related service development
   • securing the implementation of the 5th three years plan on Drug Treatment and Rehabilitation services (2009-2011) as well as the Report of the Task Group on Youth Drug Abuse
   • facilitating capacity building of Community Development service sector
   • participating in the Urban Renewal Strategy Review
   • monitoring the progress of conversion home exercise
   • consolidating the Active Mind (Dementia Prevention) program
   • stock-taking the community care service provision for elderly people
   • monitoring the implementation of Rehabilitation Programme Plan

4. To improve service quality and accountability through the promotion of evidence-based practice, outcome measurement and mutual learning

1. To organize the 2009 Best Practice Awards in Social Welfare
2. To promote knowledge management and mutual learning through good practice sharing series and Information-portal for social services (N.B.: Practice wisdom sharing on vocational and employment for PwD )
3. To reference on worldwide practice wisdom to enlighten the service deliverables in Hong Kong

5. To promote social inclusion of People with Disabilities (PwDs) and recognition of designated target groups

1. To promote the International Convention on Rights of Disabled Persons amongst PwDs and the community at large
2. To promote employment of PwDs amongst NGOs and the business sector
3. To organize, publicize and engage different sectors of the society in celebrating the Senior Citizens' Day
4. To initiate the Outstanding Third Age Awards

6. To enhance user participation and empower them to give views on social policies and welfare development

1. To co-organize with self help and caregiver groups in launching the 3rd Hong Kong Conference of People with Mental Handicap
2. To consolidate the practice and strengthen of Elderly Alliance
3. To co-organize with Demented Caregivers in running the Network

7. To organize and facilitate welfare sector's response to the Financial Tsunami

1. To promote family cohesiveness and resilience in the society especially during the economic hardship

Policy Research and Advocacy

Key Result Areas

Initiatives and Target Completion

1. Advocate for improvement of welfare services and win support of legislators and policy makers

1. Maintain dialogue with legislators / major political parties and government officials on the development of social welfare
2. Engage the sector to prepare policy proposals to the Government including the Annual Submission to CE and budget proposals
3. Prepare response to major government policy papers (e.g. Policy Address, Government estimates)
4. Advise the HKCSS and members on major policy issues and proposals (Q1-Q4)

2. Civil society network, engagement, and capacity building

1. Organize a platform for cross-sectoral civil society organizations (Q3)
2. Organize ad hoc events on irregular basis
3. Publish e-Magazine to maintain regular connections with forum participants (Q1 and Q4)

3. Evidence-based articulation of impact of professional welfare service and intervention

1. At least one applied service research for the promotion of evidence-based service development
2. At least two gatherings for researchers to promote research for evidence-based practice in the sector
3. At least 1 corresponding research findings briefing seminar

4. Specific service/ policy advocacy in response to the sectoral/societal needs

1. Publish 2 issues of policy bulletin, e.g. themes on social development / social policy issues, introduce relevant statistics from the social development indicator, and highlight experts' views as well as international trends (Q4)
2. Stakeholders engagement and consultation in response to the government's 2nd phase consultation exercise on Health Care Reform (Q1, Q2)

5. Social Development Advocacy

1. Review Social Development Index (SDI)
2. Revamp Social Indicator Website
3. Collect data for SDI databank
4. Advocate selected social development agenda through:
   • Social Indicator Website
   • Writing and disseminating articles through different platforms
   • Others which come up after the review

6. Promoting concern on the impact of financial crisis on people's livelihood

1. Studying the impact of financial crisis on different target groups by
   • conducting secondary data analysis regarding different target groups' poverty situation (the children, youth, adult, women and elderly) (Q3)
   • conducting community / poverty visits for policy makers on target groups possibly affected by financial crisis e.g. street sleepers and the unemployed (Q1-Q4)
   • study on the newly unemployed (the "New Poor") - secondary data analysis on the unemployed population starting from late 2008 e.g. their household income, previous occupation and the household profiles (Q2)

7. Engaging different sectors to foster a caring society for children in poverty

1. Engaging stakeholders in civil society to improve support for children from low income households so as to prevent intergenerational poverty by
   • preparing a handbook for teachers on working with students from low income families (Q3)
   • mobilizing related professionals to identify key targets of development in the next 5 years for improving the well being of those children in poverty and to work on these targets (Q4)

8. Advocating concern on low income people's need for dental service

1. Conducting a study on low income people's need for dental service (Q4)

9. Promote the professionalization of employment assistance programmes

1. Conducting the ERB's consultancy study for the development of an "Enhanced Placement Services Model" (Q1-Q4)
2. Conducting a study visit on employment facilitation service in Canada (Q3)

10. Increasing competitive advantages of Social Enterprises & Social Angel Programme

1. To organize social enterprise visit, followed by social enterprise mini-projects (supervised by SEBC and driven by professional social angels) (Q1-Q4)
2. To organize joint training workshops with HKBI to strengthen the business skills of social enterprise practitioners (Q1)
3. To organize social angels briefing twice per month (one for English speaking volunteers and one for local Chinese) (Q1- Q4)

11. Li & Fung – Venture Philanthropy

1. To develop projects with social missions to support NGOs and social enterprises (Q3)

12. SE Shop & SE Mart

1. To turn the lobby of Duke of Windsor Social Service Building into a fashionable retail shop for SE (Q4)

13. Promotion of Social Entrepreneurship – Social Impact Assessment, SE Award, Competition & SE Fair

1. To develop a standard assessment tool for measuring social and economic impacts of social enterprise (supported by McKinsey) (Q2)
2. To use the assessment tool to assess the performance of SEs (Q4)

International and Regional Networks

Key Result Areas

Initiatives and Target Completion

1. To promote regular contacts and exchanges between social welfare sectors both inside and outside Hong Kong

1. Organize a visit to Beijing to strengthen relationship with relevant governmental bodies and NGOs in Beijing (Q2)
2. Organize overseas study visits and conferences for member agencies (Q1-4)
3. Arrange visitation programmes for overseas and mainland delegations (Q1-4)

2. Ppromote the professionalization of social work in Mainland China

1. In collaboration with working partners from Mainland China to organize a symposium on social work and social development (Q3)
2. Organize capability building programme for Mainland counterparts especially those from Guangdong Province (Q1-4)

3. To co-organize 2010 Joint Conference with International Council on Social Welfare (ICSW), International Federation of Social Workers (IFSW) and International Association of School of Social Work (IASSW)

1. Liaison with both local and overseas partners to work on the Conference (Q1-4)
2. Building up network and positive engagement with social welfare sectors at both local and global level through conference liaison and coordination (Q1-4)
3. Address and promote the incorporation of the global concerns and good practice into local social welfare sector through the Conference's website (Q1-4)
4. Overall preparation work in organizing the Conference (Q1-4)

4. To collect and disseminate good practices of social welfare sectors both at global and regional level through various advocacy activities, publication and websites

1. Make better use of websites and emails to enhance the effectiveness in dissemination of information
• Update and refine "Share for Care" Website (Q4)
2. Regular E-news production (Q4)

5. To monitor implementation of selected international conventions in Hong Kong and further promote the conventions among members

1. In partnership with UN agencies to promote social work and social development through organizing workshop (Q3-4)
2. Collect the views of local social welfare sector on selected international conventions and voice their views through United Nations System (Q4)