Agency Development & Partnership and Quality Management & Efficiency Enhancement

Key Result Areas

Initiatives and Target Completion

Output/Outcome

1. Engagement of business sector and promotion of cross-sectoral efforts.

1. CARING COMPANY SCHEME to promote social inclusion, social cohesion and community engagement. (Q1-4)

• 1300 Caring Company engaged.
• 200 Caring Organizations engaged.
• 3 special awards organized: Total Caring, SME Community Involvement and Outstanding Partnership.

2. NETWORKING CORNER to promote NGO-business partnership. (Q4)

• 20 NGOs engaged in setting up booths.

3. PATRON CLUB to engage corporations for championship of CSR. (Q1-4)

• 30 Patron's Club members engaged.
• 1 gathering organized.

4. SOCIAL SERVICE LUNCHEON AND VISIT for promoting the community - business partnership. (Q1-4)

• 4 Visits and Luncheons completed.

5. CSR MAGAZINE to build awareness of CSR in the public. (Q3)

• 4 issues of CSR Magazine published.

6. CONSULTANCY AND MATCHING SERVICE for caring companies to get involved in the community. (Q1-4)

• 100 Matching services provided.

2. Promotion of Charity Accountability and Learning Platform for Fundraisers.

1. Developing a TEMPLATE FOR NGO ACCOUNTABILITY and disclosing information for the public. (Q1-4)

• WiseGiving website maintained.
• 120 NGOs being listed on WiseGiving website.

2. Promoting sharing of good practices in fundraising among NGOs through FUNDRAISERS' NETWORK AND SHARING SESSIONS. (Q1-4)

• 3 sharing sessions for fund-raisers.

3. SURVEY ON GIVING BEHAVIORS, to keep track the trend of giving patterns of Hong Kong people. (Q3)

• Survey completed and result announced.

4. Support effective philanthropy through working with SUPPORTING ORGANIZATIONS FOR WISEGIVING and CHARITIES AID FOUNDATION. (Q1-4)

• 20 supporting organizations engaged.
• 10 fund-raising programmes supported.

5. Advisory and Matching services to FOUNDATIONS NETWORK. (Q1-4)

• 45 Foundations engaged.

3. Development of HKCSS Training Institute, and joint platform for sector wide manpower development

1. LUNCHEON AMONG CEOs from private/public sector and NGOs to exchange experience in enhancing corporate governance. (Q1-4)

• 2 CEOs meet CEOs Forum
• over 80. participants x 2.

2. PR FORUM promoting best practices in NGO public relations and brand building. (Q3)

• 1 PR Forum.
• over 100 participants.

3. HR FORUM promoting best practices in NGO human resource practices thro HR Forum in collaboration with IHRM. (Q2)

• 1 HR Forum.
• over 100 participants.

4. Setting up the HR MANAGERS' CLUB to deliberate on social welfare manpower and human resource issues. (Q1-4)

• 60 HR managers engaged.

5. Conducting SALARY AND BENEFITS SURVEY for NGOs. (Q3)

• Salary and Benefits Survey completed.
• over 80 NGOs participated.

6. TRAINING NEEDS SURVEY identified collective manpower training needs into priority themes and specific topics for training programmes on yearly basis. (Q3)

• Training needs survey completed.
• over 30 NGOs participated.

7. TRAINING PROGRAMMES organized in the area of management. (Q1-4)

• 20 training programme completed.
• over 400 participants.

8. Formation of an ONLINE-LEARNING PROGRAMME for the social work practitioners. (Q1-4)

• 10 programme uploaded.

9. Construction of website on KNOWLEDGE DATA BASE for NGO practitioners. (Q1-4)

• platform in place.
• 60 questions and response posed.

Service Development

Key Result Areas

Initiatives and Target Completion

Output/Outcome

1. To foster strategic welfare development and enhance professional response to needs.

1. to take a lead to raise social welfare issues as a public agenda and engage concerned stakeholders in the discussion on future development of social welfare.
2. to present position papers to policy makers, including SWAC and Legco.

• a series of welfare planning forums are organized with active participation of policy makers, partners and the NGO sector.
• Innovative strategies are brought up for discussion and recommendations for future welfare development formulated.
• Views are consolidated and presented to various policy makers, including SWAC and Legco Welfare Panel.

3. to initiate discussion on Plan of Action on Aging among concerned. stakeholders and propose strategic options to policy makers for consideration
4. to organize a Conference on Social Innovation and Business Insights- Get Prepared for and Aging Population.
5. to involve the elderly in the development of the Senior Score Card.

• A proposal on HK Plan on Action on Ageing is published after consultation with concerned stakeholders.
• An alliance is formed to follow up on the Plan.
• A report on Senior Scorecard produced with the involvement of the Elderly Alliance and elderly in the 18 districts.
• A framework is set up for future on-going data collection.
• Public awareness is promoted through Senior Citizens Day Event.

6. to work in partnership with the Government on the 5th Three Year Plan on Treatment and Rehabilitation of Substance Abuse and to advocate for comprehensive policy on combating substance abuse.

• Discussion forums held with the sector and the views and recommendations were consolidated and presented to the Government.

2. To contribute to the LSG Review.

1. to consolidate the sector's views on LSG issues, including level of allocation for services and notional staffing establishment.

• Views consolidated and presented to policy makers and concerned parties.

3. To advocate new directions / innovations in welfare.

1. Child Development Fund and Mentoring:
   • to support the development of Child. Development Fund and promote participation of the business sector
   • to organize training for mentors and develop website on mentoring.

• Over 100 corporate committed in support of CDF.
• Conference and training on mentoring held with positive response.
• Website on mentoring updated and promoted to concerned parties.

2. Cross-border families:
   • to explore the social needs of cross border families and formulate recommendations to respond to such needs.

• Discussion forums held with NGOs working with cross border families.
• Survey on cross border families conducted.
• Policy and service improvement identified and presented to concerned parties.

3. Family oriented policies and social work practice:
   • to promote the adoption of family perspective in various service settings.

• Cross service forums and discussion are organized to share the various models adopted by agencies in adopting family perspective in service delivery.
• Critical success factors are identified to promote a family oriented culture among practitioners.

4. To foster collective efforts to contribute to welfare service review and development.

1. To work in partnership with the sector/Government in:
   • study the progress of implementation of Rehabilitation Programme Plan.
   • review of integrated family service centre
   • development of integrated community support services for the mentally ill.
   • development of the University of 3rd Age.
   • development of Active Mind (Dementia Prevention) project.
   • promotion of community network approach in childcare services.

• Discussion among NGOs held and their views are consolidated and taken into consideration by the Government.

5. To improve service quality and accountability through the promotion of evidence-based practice and mutual learning.

1. Review on the organization of the Best Practice Awards in Social Welfare and make recommendations for future.
2. Organize a series of training and good practice sharing, document practice wisdom.

• Recommendations on the organization of the Best Practice Awards formulated.
• A good practice series organized with good documentation for the sector's reference.

6. To promote social inclusion of People with Disabilities.

1. to promote employment of PwDs amongst NGOs and the business sector.

• Partnership project organized with the Rotary Club of HK Northwest to publish a magazine supplement on employment of PwDs and organize a launching ceremony with agency visits for Rotarians and business sector.
• Guide for NGOs to employ PwDs updated and widely promoted within the sector.
• Employment of PwD is adopted as a theme of IDDP and the 18 districts are mobilized to support this theme.

2. to promote the International Convention on Rights of Disabled Persons amongst PwDs and the community at large.

• A user friendly version of the Convention produced with the participation of PwDs and widely promoted.

Policy Research and Advocacy

Key Result Areas

Initiatives and Target Completion

Outcome

1. Civil society network and capacity building.

1. Organize a platform for cross-sectoral civil society organizations. (Q3)

• At least 15 more CSO are engaged in the network of Social Forum.

2. Organize community level forum on irregular basis

• Direct network with NGOs in at least 2 districts are established.

3. Publish e-Magazine to maintain regular connections with forum participants. (Q1 and Q4)

• 50% increase in number of organizations taking part in the e-Magazine. (paper submission, advertisement etc)

2. Specific service/ policy advocacy in response to the sectoral/societal needs.

1. Population sub-indexes or other tailor-made tools using SDI are produced for the social welfare planning exercise. (Q1)

• Relevant sub-indexes and indicators are developed with data collected for use in the welfare exercise.

2. Civil society forum on welfare planning organized. (Q3)

• Non-welfare CSOs are engaged and supportive of the welfare development of the welfare sector.

3. Prepare district-level low income report cards and make them available to service operators at the district level. (Q4)

• District-level Low Income Report Cards are found useful by service operators.
• Stakeholders at the community level are engaged to work on poverty reduction at the districts.

4. Stakeholders engagement and consultation in response to the government's consultation exercise on Health Care Reform. (Q1, Q2)

• Sector's concern over Health Care Reform is enhanced.
• Opinions on Health Care Reform are collected from different groups working with the disadvantaged population.
• A representative submission on Health Care Reform is produced and received by the public and the policy makers for consideration.

5. Publish 2 issues of policy bulletin, e.g. themes on social development/ social policy issues, introduce relevant statistics from the social development indicator, and highlight experts' views as well as international trends. (Q4)

• Policy makers' interest in the Policy Bulletins is built.

3. Promote Social Development Agenda.

1. Update and release SDI. (Q1-Q3)

• Data collection completed and SDI released.

2. Review social development advocacy work in relation to the databank of SDI. (Q3)

• Suggestions on Social Development advocacy are collected and concrete strategies/methods are identified and tried.

3. Marketing Social Indicator Website, and writing and disseminating articles through different platforms. (Q1-Q4)

• Social Indicator Website is widely known and used.
• At least 3 articles completed and distributed to members of NGOs, policy makers and other professionals /business sector.

4. Improve support for low-income households.

1. Conduct a study to further enhance the understanding of poverty in Hong Kong
   • conduct a study on the employment situation of the casual labour – the trend of casualization in employment, casual workers' employment difficulties, and impact of casual employment on workers' family life and their development.
   • conduct 1 seminar to release the findings and recommendations of the study and to engage the sector to discuss the problems faced by the casual labour / working poor. (Q3 )

• study completed with report published and recommendations channeled to the government.
• seminar organized with concerned stakeholders engaged.

2. Conduct a policy review on selected public services to low-income working poor families and CSSA households – the different benchmark for assessing needs and how the accessibility be improved etc. (Q4)

• review completed and recommendations channeled to government and related parties.

3. Enhance income protection for the old age
   • participate in studying the feasibility of new universal retirement protection proposals of the Joint Alliance for Universal Retirement Protection. (Q1)
   • propose mid term solutions on income support to the needy elderly before the implementation of the universal retirement protection. (Q4)

• examination completed and shared with members of the Joint Allianc.
• proposals worked out and shared with government and other stakeholders.

5. Improvement in CSSA system.

1. Organise a forum for NGOs to meet with SWD and discuss operational issues. (Q3)

• workers' queries in operational issues and policies clarified and clients' concerns shared with SWD.

6. Promote Concerns on Livelihood Issues in Districts.

1. Promote the concern of the District Councilors and local organizations on livelihood issues in districts
   • A focus group / forum held to engage the District Councilors to share experiences of pursuing the 7 Livelihood Concerns, at least 20 NGO representatives / District Councilors participated. (Q4)
   • An exercise conducted in early 2009 to collect feedback from District Councilors who have pledged to follow up the 7 livelihood concerns, on what have been done in the first year of their term of office. At least 20 District Councilors replied. (Q4)

• District Councilors have better knowledge, as learnt from others, on how to pursue the livelihood issues.
• District Councilors who have pledged to follow up the 7 livelihood concerns be alerted to the need of following up their pledge and learnt from other District Councilors possible ways to do so.

7. Promote concern of social development in Legislative Council Election 2008

1. Promote concern of the candidates of Legislative Council Election 2008 on the social development of Hong Kong
   • a list of concerns related to social development prepared and circulated to political parties and candidates who stand for Legislative Election 2008. (Q2)
   • a forum conducted to promote candidates of Legislative Council election s' concern on social development in Hong Kong. (Q2)

• the list is prepared and circulated to parties concerned.
• a forum about the social development of Hong Kong is held and participated by candidates of Legislative Council election and other related stakeholders.

8. Enhance the development of employment assistance to the needy.

1. Respond to Consultation on the future directions for the Employees Retraining Board and follow up pursuing NGOs' views on the consultation on future direction of ERB. (Q1)

• Comments on the consultation paper channeled to ERB.

2. Engage the sector to work out the model of one-stop shop on employment services
• a study visit to Australia on one-stop shop model and employment assistance initiatives be organized. (Q2)
• the model of one-stop shop is worked out. (Q2)

• Australia's policy and operation of one-stop shop and applicability to Hong Kong learnt.
• model of one-stop shop worked out and submitted to government.

3. Promote the professional standard for practitioners of employment service
   • soliciting funding to implement the training on career counseling and planning for workers. (Q1-Q4)

• (depending on funding availability) training conducted and trainees' knowledge enhanced.

9. Further promote the development of social enterprise.

1. Jointly organize a EatHealthy Social Enterprise Development Scheme with HK Electric to incubate sustainable social enterprises on healthy diet. (Q1-4)

• EatHealthy Social Enterprise Development Scheme launched. At least 15 applications received.

2. Jointly organize a Social Enterprise Incubation Programme with Hong Kong Business Intermediary Co. Ltd. to equip social enterprise practitioners with practical business skills. (Q2-4)

• 6 training sessions offered for at least 10 social enterprise practitioners.

3. Organize 2 Social Enterprise Leadership Forums to promote communication and collaboration in the field. (Q1-4)

• 2 leadership forums which engage at least 10 social enterprise senior practitioners.

4. Assist in the co-organization of "Seminar for East Asian Social Enterprises" to be held in Taichung to facilitate exchanges among social enterprises in East Asia region. (Q2)

• Seminar organized with participants from Hong Kong, Taiwan, Japan and Singapore.

5. Prepare a Social Impact Pilot Study with scholars from academic sector and professional from business sector to invent an objective measurement tools on social returns. (Q4)

• research started.

6. Publish 2008 Social Enterprise Directory. (Q1)

• 2008 Social Enterprise Directory published.

7. Update and maintain Social Enterprise Resources Web. (Q1-4)

• Social Enterprise Resources Web updated.

8. A study visit to UK and Scotland on social enterprise organized. (Q4)

• study visit organized.

9. Co-organize a social enterprise marketing conference with a professional association. (Q1)

• conference conducted.

10. Enable the launching of a self-financed home care project for the elderly. (Q1-Q4)

• business plan and financial model completed
• service brand name launched promotional activities continued.

11. Establish an On-line e-commerce program for SE (SE Mart). (Q1- Q4)

• service standard formulated
• SE Mart Website established with SE Catalogue continuously updated.

12. Thematic Road Show to publicize SE social value to general public. (Q3)

• joint promotion and on line shopping tried.
• One thematic road shows for SE conducted.

13. Organise marketplace to build entrepreneurship spirit and skills. (Q2 and Q3)

• Two marketplace events with district council organised: 1 in-door marketplace for Home Care Social Venture ( Shatin, 9/2008) and one out-door marketplace for all SE (Causeway Bay, 12/2008).

International and Regional Networks

Key Result Areas

Initiatives and Target Completion

Outcome

1. To promote regular contacts and exchanges between social welfare sectors both inside and outside Hong Kong.

1. Organize a seminar to keep members abreast of the most updated arrangement on cross-boarder issue. (Q1)

• 1 seminar organized in April.

2. Organize overseas study visits and conferences for member agencies. (Q1-4)

• 19 overseas study visits and conferences arranged.

3. Arrange visitation and training programmes for overseas and mainland delegations. (Q1-4)

• Number of delegations both from overseas and Mainland China received.

4. Organize a visit to Beijing to strengthen relationship with relevant governmental bodies and NGOs in Beijing. (Q3)

• 1 Beijing study visit organized.

5. In collaboration with working partners from Mainland China, Macau and Taiwan to organize a regional symposium on social work and social development. (Q3-4)

• Overall preparation work for the symposium.
• 1 seminar organized in Beijing / Guangdong /Hong Kong in April /May/June.

2. To co-organize 2010 Joint Conference with International Council on Social Welfare (ICSW), International Federation of Social Workers (IFSW) and International Association of School of Social Work (IASSW).

1. Liaison with both local and overseas partners to work on the Conference. (Q1-4)

• Ongoing meetings and discussion with both local and overseas partners on conference preparation.

2. Building up network and positive engagement with social welfare sectors at both local and global level through conference liaison and coordination. (Q1-4)

3. Address and promote the incorporation of the global concerns and good practice into local social welfare sector through the Conference's website. (Q1-4)

• Conference website, leaflets, video, promotional materials produced.
• Promotional activities arranged in several overseas events.

3. To collect and disseminate good examples of good practice on social welfare sectors both at global and regional level through various advocacy activities, publication and IRN refined website.

1. Make better use of websites and emails to enhance the effectiveness in dissemination of information.
2. Refine IRN Website to foster positive engagement, exchange and dissemination of good examples of good practice on social welfare sectors both at global and regional level to stakeholders as well as the general public. (Q1-2)
3. Update and refine "Share for Care" Website. (Q1-4)
4. Regular E-news production. (Q1-4)

• Website updated and refined.
• 2 issues of e-news published.

5. Publish second edition of "Cross-Boarder Social Development Report" . (Q3)

• Second edition of "Cross-Boarder Social Development Report" produced.

6. Explore the possibility of conducting a study on a selected cross-boarder social issue. (Q1-4)

• Preparation work (such as talks and contacts ) for the potential study research on cross-border drug and substance abuse only.

4. To monitor implementation of selected international conventions in Hong Kong and further promote the conventions among members.

1. Update the Resource Website on International Covenant on Economic, Social and Cultural Rights (ICESCR) and organize workshop in promoting ICESCR in Hong Kong. (Q1-2)

• Website updated.

2. In partnership with UN agencies to promote social work and social development through organizing workshop. (Q3-4)

• 1 workshop organized.

3. Collect the views of local social welfare sector on the selected international conventions and voice their views through United Nations System. (Q4)

• Participation in Annual UN conference on Social Development.

5. To Foster Strategic Welfare Development and Enhance Professional Response to Needs.

1. Assist in drafting the HKCSS's Long Term Development Planning for Welfare.

• A review on different welfare planning systems from all over the world.