BUSINESS PLAN 2005/06
BUSINESS PLANS OF EACH CORE BUSINESS
Agency Development & Partnership
Service Development
Quality Management and Efficiency Enhancement
Policy Research and Advocacy
International and Regional Networking
Corporate Management      Information Technology Resource Centre

CB 1 : Agency Development & Partnership
Key Result Areas
Initiatives and Target Completion
Outcome
  1. To defend and mitigate the negative impact of cut in resources
 

1.1 To negotiate with government on suspension of welfare cut and extension of TOG.

  • Direct dialogue with SWD and SWHB on the issues (Q1-4)
  • Continuous Communication with Agency Members on the progress (Q1-4)
  • Identify options for government to consider (Q1)

     

  • Ongoing dialogue
  • 4 progress update & 2 agency head meeting
  • 1 proposal on options endorsed by ExCo

1.2 To strengthen the communication among NGOs, identify options to manage the cut, and promote good practices.

  • Organize informal session(s) for NGOs (Q1-4)
  • Engage Mediation Council and Labor Dept to offer support to NGOs in need. (Q1-4)

     

  • 10 sessions organized
  • Mediation Service in place
  1. To facilitate and build NGOs capacity to mobilize new community resource

2.1 To understand and keep track of the giving behavior of Hong Kong people.

  • Implement a market research on giving (Q2)
  • Organize a Press Conference to communicate with the public (Q2)

     

  • 1 Market research published
  • Press Conference

2.2 To build up the infrastructure of donation and fundraising for NGOs

  • Facilitate the formation of a Professional Group for Fundraisers. (Q3)
  • Publish a tool book / practical guide for fundraisers (Q3)
  • Established a Foundation Network for corporate and private foundations. (Q2)
  • Organize market place for NGOs (Q2)

 

  • 2 Activities organized
  • 1 Practical guide published
  • 2 Activities organized
  • 1 Market Place organize

2.3 To oversee and manage projects on fundraising and resources development

  • Manage Employee Giving Scheme (Q4)
  • Manage Legacy Giving Scheme (Q4) l

     

  • Scheme operatedl
  • Scheme operated

2.4 To liaise existing foundations and promote the development of community funds

  • develop a tool book / practical guide for foundations (Q4)

     

  • 1 Practical guide published
  1. To engage companies in community programmes and build up partnerships with NGOs.

3.1 To facilitate searching, identifying and matching of potential partners.

  • Organize Social Service Luncheons (Q3)
  • Organize Social Service Visits (Q2)
  • Manage a matching programme (Q4)

     

  • 2 Luncheons organized
  • 2 Visits organized
  • 10 Matching completed

3.2 To manage showcase partnership project and publicize success stories through PR activities.

  • Manage partnership project (Q4)
  • Publish a series of casebooks and consolidate knowledge on partnership (Q4)

 

  • 2 Projects
  • 2 Casebook published

3.3 To manage the Caring Company Scheme

  • Manage the nomination of Caring Company logo. (Q4)
  • Organize a recruiting drive for SMEs thro TDC (Q3)

 

  • 1000 Nominations received
  • 2 Activities received
  1. To develop the infrastructure for Corporate Social Responsibility and Tripartite Partnership
 

4.1 To develop an information database for corporate philanthropy and community involvement initiatives.

  • Develop the Information database. (Q3)
  • Develop web based virtual community for interaction and information exchange. (Q3)

     

  • 1 Database completed.
  • 1 Web on line.

4.2 To publish a Directory of Corporate Social Report for Hong Kong.

  • Collaborate with academic and chambers in developing a CSR assessment tool. (Q2)
  • Publish a Directory including companies fulfilling the CSR criteria. (Q4)

 

  • 1 Tool in place.
  • 1 Directory published.

4.3 To revamp and implement the nomination of Caring Company logo.

  • Revamp the criteria, structure and reward system for the scheme. (Q2)

 

  • Scheme revamped

4.4 To promote community awareness of the Caring Company and the value of corporate citizenship.

  • Produce Caring Company Logo product (Q2)
  • Organise promotional campaign. (Q3)

 

  • 1 Product developed
  • 1 Activity organized.
  1. To enhance Agency Members' capacity in fundraising, partnership and management support functions.
    2.
   

5.1 To enhance sector-wide manpower development and facilitate access to training and development opportunities.

  • Design and deliver training programmes on management, service development, fundraising and partnership. (Q4)

 

  • 20 Training programmes organized

5.2 To promote and recognize NGO demonstrating charity accountability.

  • Identify good practice and develop a voluntary charity accountability system for NGOs. (Q3)
  • Organize a NGO award for charity accountability. (Q3)

 

  • System in placel 1 Award scheme completed

5.3 To provide support to NGOs in HRM, FM, partnership, fundraising and other management functions.

  • Organize roundtables for NGOs' managers responsible for HR, finance, partnership and fundraising. (Q4)

     

  • 8 Roundtable organized

5.4 To provide support to small NGOs, self help groups and social enterprises.

  • Joint sourcing and shared services (Q4)
  • Co-location (Q4)

 

  • 2 Activities organized
  • 1 Site operated
  1. To strengthen public understanding and support towards specific welfare agenda, welfare services, and welfare NGOs including the Council.
    2.
  

6.1 Conduct a survey on public attitude towards welfare NGOs; and basing on the findings revise the Council's overall PR strategy including media strategy with action plan. (Q3)

 
  • Survey report with recommendations is submitted to relevant Standing Committee.
  • Revised PR strategy with action plan is submitted to management.

6.2 Disseminate welfare-related contents to the public in collaboration with media:

  • features in 2-3 local newspapers;
  • broadcast of welfare services/ projects/ NGOs at Road Show and/or First Vision. (Q1-Q4)

 

  • Not less than 40 features are published in the newspapers.
  • At least one topical series is broadcast at Road Show and/or First Vision.

6.3 Enhance communications with the Public through:

  • revamping the Council's homepage; (Q2)
  • the Council's publications including the Council Brochure, Business Plan and Annual Report; (Q1-Q3)
  • expanding the circulation of Scenario especially its e-version, and conducting major review on Scenario after 3-year publication; (Q1-Q4)
  • staging social work/welfare booth at the Career Expo and Book Fair. (Q2 & Q4)

 

  • The revamped Council homepage runs live by end of August 2005.
  • The lay-out design and contents of the publications are endorsed by management.
  • Plan to expand circulation is endorsed by management in Q2. Review on Scenario is completed and recommendation is endorsed by relevant Standing Committee in Q4.
  • Two events are completed with reports submitted to management.
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CB 2 : Service Development
Key Result Areas
Initiatives and Target Completion
Outcome
  1. To work in partnership with the Government in the formulating of the future directions of social welfare and the setting of welfare agenda

 

1.1 To consolidate the sector's views on the future directions of social welfare and the setting of welfare agenda, and lobby for support (Q3)

  • Discussion among NGOs promoted and their views are consolidated and taken into consideration by the Government
1.2 To work in partnership with the Government and to mobilize the rehabilitation and disability sector to participate in the formulation of the new Rehabilitation Programme Plan (Q4)  
1.3 To map out a framework of a blueprint for elderly services in consultation with the sector and experts in the field (Q4)
  
  1. To foster collective effort to contribute to welfare service review and development
 

2.1 To work in partnership with the sector / Government in:

  • evaluation of DECC and NEC (Q4)
  • conversion of Home for the Aged and provision of Infirmary Care in non-hospital setting (Q4)
  • development of elder learning (Q4)
  • implementation of Integrated Family Service Centre (Q4)
  • development of sector's skills in handling domestic violence and lobbying for comprehensive policy to tackle the issue (Q4)
  • policy direction of Community Development Service (Q4)
  • formulation of Three Year Plan in Drug Treatment and Rehabilitation (Q3)
  • Discussion among NGOs promoted and their views are consolidated and taken into consideration by the Government
  1. To develop better linkage with NGOs participating in district coordinating committees and to consolidate the sector's views on district planning protocol
    2.

3.1 To organize inter-district sharing network to facilitate NGOs to participate in district welfare planning and respond to Government's initiatives (Q4)

  • Network formed and sharing among colleagues from different districts enhanced
3.2 To consolidate NGOs' views on district welfare planning protocol and make submissions to the Government (Q2)
  • NGOs' views on the district welfare planning protocol consolidated and shared with the Government
  1. To improve service quality and accountability through the promotion of evidence-based practice and strengthening support network among NGOs

4.1 To organize the 2005 Best Practice Awards in Social Welfare, promote sharing of best practices and produce documentation to build up local knowledge (Q3)

  • Best Practice Awards organized and mutual learning within the sector promoted
4.2 To organize 4 sharing on Good Practices on areas including social enterprise initiatives, stationing service in primary schools, health promotion among older persons, and collaboration between community-based services (Q4)
  • Good practices identified, local knowledge built up and mutual learning promoted
  1. To promote social inclusion of special needs groups
    2.
    		 5.1 To organize the annual International Day of Disabled Persons celebration for consolidating the community support in 18 districts towards the mission of 'A Society for All' (Q4)
  • Integration between abled bodies and people with disabilities promoted
5.2 To advocate for a barrier-free society for people with disabilities, including the formulation of views on the review on Design Manual Barrier Free Access, and working with disability organizations in the development of policy on Transport for All (Q4)
  • The views of disabled groups on are being taken into consideration
5.3 To organize mass publicity and engage different sectors of the society in promoting the Senior Citizens Day (Q3)
  • The Senior Citizens Day are held with the participation and support from different sectors in the community
5.4 To promote accessibility of mainstream service to the ethnic minorities by various means, including producing a service guide, organizing cultural sensitivity training and formulating proposal to the Government on interpretation service (Q4)
  • Mainstream services are more aware of the culture and needs of the ethnic minority groups and support measures to enhance service accessibility are proposed

5.5 To engage partners of other disciplines to promote social inclusion, including

  • partnership with the engineering profession in promoting design of assistive device for the elderly (Q2)
  • partnership with the education/training sector to enhance employability of non-engaged youth (Q4)

     

  • Partnership are strengthened to promote the community's involvement in addressing social issues
  1. To enhance user participation and empower them to give views on social policies and welfare development
    2.
  		 6.1 To contribute to the development of 'Elderly Policy Monitoring Alliance' (Q4)
  • Participation platforms be made available and voice and views of the special needs groups taken into consideration by policy makers and concerned parties
6.2 To partner with the Commission on Youth and NGOs to organize the 2005 Youth Summit and facilitate the setting up of District Youth Forums (Q3)  
6.3 To host the 2nd Hong Kong Conference for Persons with Mental Handicap (Q1)  
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CB 3 : Quality Management and Efficiency Enhancement
Key Result Areas
Initiatives and Targets Completion
Outcome
  1. To provide support for Agency Members in addressing welfare budget cut, end of TOG and resources development.

1.1 Conduct salary survey and promote sharing of good practices in compensation management including revamping salary structure. (Q4)

  • To complete the salary survey and organize sharing session on the survey result
1.2 Line up volunteer support from HKICPA for boards of Agency Members on financial management and internal audit. (Q4)
  • To continue the "Accounting Ambassador Program" with HKICPA for small-medium NGOs
1.3 Provide support to small NGOs through various means, including "sourcing", shared services, "co-location", pooling of investment. (Q4)
  • To explore the feasibility of the co-location, sourcing and shared services
1.4 Conduct feasibility study on setting up a voluntary charity accountability system for NGOs in collaboration with CB1. (Q2)
  • to set up basic accountability guides
  • to identify the NGOs with good practices
  1. To promote sharing of good practices, develop common solutions, and network resources to enhance Agency Members’ capacity in HRM, FM and other management support functions.
2.1 Consolidate common tools developed from the 1st and 2nd Joint BIPs and promote sector use. (Q4)
  • to refine the JBIP Tools and make it a standard for the sector
  • to initiate small consultancy project with a few small NGOs
2.2 Organize knowledge sharing roundtables for NGO Managers on organizational development and corporate management. (Q4)
  • to develop HR networks for NGOs
  • to conduct management practice survey
2.3 Promote KM culture and practices through joint project with cross-sector KM bodies (such as KMDC and HKKMS); and collaboration with TIs. (Q4)
  • To liaise with KM bodies and explore opportunity for joint project.
  1. To promote Agency Members' joint efforts in enhancing sector-wide manpower development and to facilitate access to training and development opportunities.
3.1 Identify Agency Members' common competency requirements and training needs. (Q3)
  • To submit a training need report for Standing Committee deliberation
3.2 Design and deliver training programmes to Agency Members on NGO leadership, management, and service development and delivery. (Q4)
  • 15 management courses and 5 professional courses
3.3 Facilitate sector-wide discussion on future directions of social welfare/work manpower development and training. (Q3)
  • To submit a manpower development and training need for Standing Committee deliberation
3.4 Work joint-handedly with relevant organizations on developing a voluntary CPD system for RSWs. (Q4)
  • To get involved in the development of the system and channel information to Agency Members
  1. To consolidate experience and enhance Agency Members' capacity in quality management.
4.1 Organize a NGO management award to promote quality management. (Q4)
  • To organize NGO awards with the big donors/foundations
  • To mobilize other NGOs for next batch award
4.2 Keep in view up-to-date implementation of the enhanced SPMS and facilitate sharing of experience among Agency Members. (Q2)
  • To organize a sharing session on the implementation of SPMS
4.3 Organize CEO/senior management forums on good management practices basing on local NGO management cases co-developed with PKKI of HKU. (Q4)
  • To organize a forum on good management practices.
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CB 4 : Policy Research and Advocacy
Key Result Areas
Initiatives and Targets Completion
Outcome
  1. Promote cross-sectoral efforts, engage the welfare sector and work with the Government and LegCo on addressing selected poverty issues; conduct studies and advocate for polices and measures on poverty alleviation
1.1 To engage social workers, NGOs and work with CB2 in identifying and analyzing the needs of selected population groups (e.g. children, elderly) and proposing measures for addressing them. (Q1-Q3)
  • Papers prepared and submitted to the Government and LegCo onl Preventing and reducing inter-generational povertyl Social protection for the elderly
1.2 To engage experts from different sectors to study and propose policy changes aimed at addressing the needs of working poor and low income families. (Q1-Q3)
  • A position paper prepared for submitting to the Government and LegCo
1.3 To work with various think tanks and implement the cross-sector awareness building and networking project. (Q1-Q4)
  • 2-3 Poverty Visits
  • 2-3 round table discussionsl A paper summarizing the views of participants on poverty alleviation
1.4 To monitor and keep track of statistic related to poverty. (Q1-Q4)
  • Statistics updated regularly
1.5 To monitor the progress and work with the Government and LegCo in issues related to poverty alleviation and CSSA review. (Q1-Q4)
  • Recommendations made to the Government and LegCo in relation to:l poverty measurements and policiesl CSSA review and basic needs study
1.6 To organize a seminar on district based poverty alleviation for members of district councils. (Q1-Q2)
  • Seminar organized
1.7 To work with the poverty working group of Shum Shui Po District Council in discussing and formulating district-based poverty alleviation measures. (Q1-Q4)

 

 
1.8 To start a review on what had been achieved by different stakeholders in HK in the UN Decade for the Eradication of Poverty 1997–2006 and what more could be done by different sectors concerned. (Q3-Q4)
  • Focus group and forum conducted with concerned organizations involved
  1. Engage other NGOs and make recommendations for the improvement of retirement protection and other social security measures
   		 2.1 To explain to the public the meanings and implications of the Basic Needs Study with the aim to induce public acceptance to the concept of basic needs. (Q1-Q3)
  • Press briefing and 2-3 newspaper articles prepared
  • 2 workshops for NGOs introducing the concept and study findings / recommendationsl Presentation in relevant subcommittee of LegCo
2.2 To organize forums for NGOs to discuss with Social Welfare Department on CSSA operational issues. (Q1-Q3)
  • a forum for NGOs
  • a meeting with SWD to discuss issues raised by NGOs
2.3 To work with the Joint Alliance for Universal Retirement Protection to advocate for adequate income protection for elderly people. (Q1-Q3)
  • concern groups and different stakeholders allied so as to make a stronger support for improving retirement income protection
  • proposal for improving retirement protection submitted and presented to the relevant subcommittee of LegCo.
  • Press briefing conducted to inform the public of the need for improving retirement protection and to encourage public discussion
2.4 To conduct a survey to explore public views on different retirement protection schemes and how they prepare for retirement. (Q1-Q2)
  • Survey conducted and results published
  1. Promote the development of employment assistance and community economic development programmes
 		 3.1 To study the development of Social Enterprise (Q2-Q4)
  • Report on Social Enterprises and Job Creation in Asian countries
3.2 To organize a training programme in Canada on employment assistance to equip frontline workers with knowledge and skills in providing employment assistance to vulnerable groups (Q1-Q3)
  • Training course organized with 4 workers subsidized to attend the course
  1. Inform the society of the development of various Social Development trends and civil society, and make recommendations based of the findings
     		 4.1 To complete the rule of law subindex of the Social Development Index. (Q3)
  • Sub-index findings and report
4.2 To prepare 1 thematic report on child profile. (Q1-Q2)
  • A Report on child profile prepared and published
4.3 To prepare 1 comparative study on poverty indicators related to youth (Q1-Q3)
  • Report prepared and published
4.4 To collect data for SDI 2006, discuss the findings and decide on the timing and key message for releasing to the public. (Q4-Q3)
  • Data collected and processed, indicators and indexes prepared
4.5 To continue with the formulation and updating of the social indicators project. (Q1)
  • Webpage with data uploaded, and relevant documents(1st life domain: household and family)
4.6 To complete the Civil Society Index and organize workshops for civil society organizations to meet and discuss the future development of civil society in Hong Kong. (Q3)
  • Report of individual studiesl Workshop conducted
  • Hong Kong report prepared
  1. Inform members of major policy issues and debates; respond to major policy discussions and make recommendations for continuous social development; maintain dialogue with key government officials and policy makers
    2.
5.1 To organize seminar(s) for NGO representatives in government advisory committees to share their views with the sector. (Q2-Q4)
  • 2 forums organized
5.2 To prepare the Annual Submission 2005. (Q2-Q3)
  • Annual Submission prepared and submitted to the Government
  • Meetings with key relevant Government officials conducted to introduce the Council's recommendations
5.3 To publish a policy bulletin on social welfare policies and philosophies and social development. (Q1-Q4)
  • 2 issues of policy bulletins published
5.4 To continue to work with different political parties and members of LegCo on issues related to poverty and social welfare development. (Q1-Q4)
  • Dialogue with different political parties and LegCo members maintained
5.5 To respond to the Government's consultation on health care financing. (Q1-Q4)
  • Members consulted and the sectors' views channeled to the Government
5.6 To respond to major related policies / legislations / public consultation. (Q1-Q4)
  • Council's views submitted to the Government and / or LegCo
  • Forums organized for members to meet with key government officials / policy makers
  1. Conduct research studies on areas related to social welfare.
    2.
6.1 To conduct 1 to 2 studies on selected social welfare services, in the areas of clientele profile, needs assessment, user satisfaction, or outcome evaluation. (Q2-Q4)
  • Study / studies conducted and reports prepared
6.2 To continue with the project to measure user satisfaction and impact of DECC / NEC and review. (Q2)
  • Overall report and individual center reports
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CB 5 : International and Regional Networking
Key Result Areas
Initiatives and Targets Completion
Outcome
  1. Promote and facilitate understanding between the Mainland and Hong Kong on social needs arising from increasing Mainland-Hong Kong cross-border activities and make recommendations for setting up an official mechanism to look into these issues; and promote regional cooperation for social development in the Pearl River Delta
 1.1 Explore with research institutions in the Mainland the possibility of conducting studies to understand social needs arising from increasing cross-border activities. (Q1)
  • Agreements with research institutions in the Mainland to conduct research
1.2 Update information / data related to cross-border activities. (Q1-Q4)
  • Ongoing data collection
1.3 Organise forums to (i) facilitate sharing of NGOs experience in serving HK residents who work or reside in Guangdong Province, and (ii) discuss the means for addressing the social needs arising from cross-border activities. (Q3)
  • Forums for NGOs and / or Government organized
  1. Facilitate the provision of social services in the Mainland by NGOs in Hong Kong; implement the memorandum of understanding jointly signed by Guangdong Civil Affairs Bureau and HKCSS
 2.1 Organise Forums / courtesy visits for HK NGOs and civil affairs departments of Guangdong Province to discuss the possibility of collaboration. (Q3)
  • Forums / courtesy visits organised
2.2 Develop a FAQs web-based platform for NGOs on issues related to the development or provision of social services in Guangdong Province by NGOs from Hong Kong. (Q2 – Q4)
  • FAQs platform developed and maintained
2.3 Organise seminar(s) to introduce policy initiatives / legislations related to social welfare and NGOs (such as registration system for NGOs), and to channel views of local NGOs to related authorities of Chinese Government. (Q1-Q4)
  • Seminar(s) organized and policies on registration of HK welfare NGOs in Mainland China discussed
  1. Maintain regular contacts with social welfare bodies in the Mainland and promote exchange between social welfare bodies in HK and the Mainland
 3.1 Develop a contact information system of social welfare personnel from Mainland China. (Q1 – Q4)
  • Contact information system developed, relevant information sent to the contacts through email for two times
3.2 Channel to them information related to social welfare development in HK and international arena, and invite them to participate in related events. (Q1 – Q4)

 

 
  1. Monitor implementation of selected international covenants in Hong Kong
4.1 Participate in both local NGO meetings and the UN hearing of HK’s report on the International Convention on Economic, Social and Cultural Rights (ICESCR), and express the views of NGOs. (Q1, Q2 & Q4)
  • Views on the implementation of ICESCR and CEDAW channeled to related international bodies and their members
4.2 Participate in the UN hearing of HK's report on the compliance of the CEDAW and to express the views of NGOs. (Q1, Q2 & Q4)
4.3 Monitor the implementation of the CEDAW and the ICESCR in Hong Kong. (Q1, Q2 & Q4)
4.4 Organize seminar(s) to introduce to NGOs the results of various UN hearings on to the implementation of various conventions in HK. (Q1, Q2 & Q4)
  • Seminar(s) to on the results of various UN hearings organized
  1. Promote active involvement among agency members in the international / regional community as well as in the United Nations mechanism
5.1 Facilitate the Council's and its Agency Members' participation in selected international forums and networks, e.g. ICSW conference (c, f) (Q1 – Q4)
  • Delegations for participating in international / regional events and study visits formed, with delegations of 80% of all the approved events having reached the proposed sizes; report back sessions organized after these events
  • Visitation programmes organized for overseas delegations
  • Participate in ICSW regional conference and board meetings
5.2 Organize the 5th International Conference on Social Work in Health and Mental Health (2006)

 

 
5.3 Maintain contacts and communications with international and regional NGOs (including relevant welfare institutions in the Mainland) (Q1 – Q4)

 

 
5.4 Channel information on International and Regional affairs and activities to Agency Members (Q1 – Q4)
  • 3 issues of e-Bridge to all Agency Members to keep them informed of the activities of the CB

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Corporate Management
Key Result Areas
Initiatives and Targets Completion
Outcome
  1. To enhance communication and services to Agency Members; and strengthen the Council's mandate and support from various clusters and levels of the sector.
 1.1 Conduct membership survey to collect feedback from Agency Members on the Council's major programmes and services, and its performance. (Q3)
  • Report with recommendations and action plan is submitted to relevant Standing Committee and Executive Committee for endorsement.
1.2 Revamp liaison and consultation strategy with Agency Members, including adoption of cluster grouping and updating of information dissemination tactics, channels and target lists. (Q1)
  • Report with recommendations and action plan is submitted to management.

1.3 Enhance communication and consultation with all levels of the Sector through:

  • expanding circulation of 寫情寫理 to service units and frontline level;
  • providing early e-news abstract to Agency Members;

     

  • Circulation of 寫情寫理 is expanded from 10,000 to 12,000 by end of September, 2005.
  • Circulation of e-news has a 10% increase.

1.4 Review and strengthen member services including:

  • enhancing the Joint Insurance Scheme; (Q2)
  • revamping the library toward "Digital Library" and providing a members' corner; (Q2)
  • developing new members services. (Q3)

     

  • Report with recommendations is submitted to relevant Standing Committee.
  • Recommendations and action plan is submitted to management.
  • At least two new member services are developed.
  1. To build internal capacity and enhance organization performance.

2.1 Strengthen the HRM system:

  • CAP implementation; (Q1-Q4)
  • update on implementation plan of the new PMS after review on its first-year implementation; (Q1)

     

  • Regular progress report is submitted to management.
  • Revised implementation is worked out by the staff group, and endorsed by management and staff.

2.2 Strengthen the FM system:

  • CAP implementation; (Q1-Q4)
  • producing overall Council financial report on monthly basis and project/unit financial reports on quarterly basis. (Q1-Q4)

     

  • Regular progress report is submitted to management.
  • 80% of financial reports are produced on time as required.

2.3 Strengthen staff development:

  • updating and revising the Council's staff training and development policies and practices; (Q1)
  • organize in-house training programmes both at general level and for specific target groups. (Q1-Q4)

     

  • Training priorities are endorsed by management by May 2005.
  • At least 4 in-house training programmes are organized with 70% positive feedback from participants.
2.4 l Design and implement the Corporate Performance Management System (Q1-Q4)
  • The system design is endorsed by BDs, SMM and the Executive Committee by end of Q1.
  • Regular progress report is submitted to management.
2.5 l Complete the development of the Partnership Networking Management system (a BIP of the Council). (Q4)
  • A cross-CB staff team is formed for the project.
  • Regular progress is submitted to management and the funder.
2.6 l Enhance KM culture and complete the development of the Electronic Document Management System pending BIP funding approval. (Q1-Q4)
  • Cross – CB staff team is formed to promote KM culture in the Council.
  • Development of the DMS is completed as scheduled.
  1. To ensure financial sustainability of the Council.

3.1 Build capacity for business development:

  • developing the Council's fee-charging policy; (Q1)
  • developing project costing framework; (Q1)
  • identifying staff training needs and organizing in-house programmes; (Q1-Q4)

     

  • Draft policy is submitted to management.
  • Draft framework is presented to SMM for comments.
  • At least one staff training programme is organized with 70% positive feedback from participants.
3.2 Negotiate with SWD for new FSA for 2006-09 and with Chest for allocation for 2005-06 and coming years. (Q2)
  • Continuous funding with achievable programme targets are secured with the two funding bodies.

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Information Technology Resource Centre
Key Result Areas
Initiatives and Targets Completion
Outcome
  1. To assist NGOs in acquiring suitable ICT goods/products
    2.
1.1 Maintain a high quality ICT goods/products Consultation / supplies services for NGOs and their employees (Q1-4)
  • As reflected in the budget
1.2 Develop a business development plan (Q1)

 
  1. To assist NGOs in acquiring suitable ICT service
    2.
2.1 Provide a System Development and Project Management Services for NGOs (Q1-4)
  • 1 large scale (>$100,000) project and
  • 5 small scale (<$100,000) project finished by end of year
2.2 Conclude Batch 1 and 2 rollout of Core Application Project (Q1)
  • Final Evaluation Report of CAP
2.3 Setting up of Support Service for CAP (Q1)

 
2.4 Implementation of Batch 3 CAP (Q2-4)
  • Systems rollout according to schedule
2.5 System Consultation Service (Q1-4)
  • 20-25 projects
  1. To enhance ICT knowledge amongst NGOs
    2.
3.1 ICT Training Courses and Seminars (Q1-4)
  • 50 courses and 5 seminars
3.2 IT Staff Network (Q1-4)
  • 4 meetings
3.3 Friends of ITRC Electronic Newsletter (Q1-4)
  • 12 issues
  1. To introduce innovation into the sector in applying ICT
    2.
4.1 Devise a mechanism to engage the sector more in R&D initiatives (Q3)

 
4.2 Conduct R&D projects in ICT deployment (Q1-4)
  • 5 projects
  1. To promote proper ICT policy / strategy in the sector
    2.
5.1 Participate in sector wide ICT strategy development and monitoring (Q1-4)
  • Participation in JCIT meetings
5.2 Develop a template for IT policy for NGOs (Q4)
  • 10 NGOs adopt the template for devising their IT policies
  1. To promote Digital Inclusion
    2.
6.1 Digital Solidarity Fund giving out the first batch of grant (Q1)
  
6.2 Help facilitate the EMB project of Training Parents in On-line Children Safety (Q3)  
  1. To promote equitable ICT policies
    2.
7.1 Promote HK NGOs' participation in global agenda on ICT and information society by participating in WSIS (Q2-3)
  
  1. Internal Capacity Building of ITRC
    2.
8.1 Overall Marketing Plan for ITRC (Q3)
  
8.2 Review internal process and procedures to enhance productivity (Q2)  

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